Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,586 Reviews)
Rating breakdown 49,586 reviews
5 Stars
36,140
4 Stars
6,012
3 Stars
2,813
2 Stars
1,793
1 Star
2,828
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
5 Stars!
on January 18, 2026
Posted by: JerryCuevas
from Texas
I always opt to do my taxes myself using Turbo Tax, they make everything super easy to understand and help me get my max refund.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use Experience
on January 18, 2026
Posted by: Ainsley1
from IL
Very straight-forward and questions were answered easily
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent service
on January 18, 2026
Posted by: TheDiaz
from Florida
So easy and helpful! Love you guys. Please keep up the good work.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great!
on January 18, 2026
Posted by: Meg152425
from Alabama
Pretty easy to navigate and do yourself only thing is the “free” option isn’t completely free but ill use again.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is a great experience love using it.
on January 18, 2026
Posted by: Anonymous
from Illinois
Awesome thank you for letting me know about this it was the best.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great
on January 18, 2026
Posted by: TurboTaxLeet
from GA
Turbo Tax is easy and fast for filing your returns.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
All Gas, No Finish Line
on January 18, 2026
Posted by: baileel
from Arizona
TurboTax is like running a marathon where the finish line keeps getting moved—by the app itself. After carefully entering my information for the nth time, I reached the final page… only to be told I couldn’t continue. No explanation. No fix. Just a digital shrug. For multiple days. Each time, I was forced to start completely over because TurboTax apparently believes in reincarnation, but only for unfinished tax returns. It teased me with the promise of “sign and submit,” then pulled the rug out like a bad magician. If frustration were deductible, this software would owe me money. Efficient at collecting fees, wildly inefficient at actually letting you file. A masterclass in how to turn a simple task into a recurring nightmare.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has been great for me for some years.
on January 18, 2026
Posted by: The Turbo Guy
from LA.
I didn't talk to a turbo expert this year, because they help me so well last year and explained things so well I gave it a try this year for myself,. It seems as though they guiled my well.. Thanks TurboTax Expert's
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com