Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo tax
on January 28, 2026
Posted by: karmey1
from IL
easy to use and easy to file would recommend to anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very accurate!
on January 28, 2026
Posted by: Nai10
from California
Easy to use and the support provided is helpful. I will continue to use and refer to others.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome & Intuitive!
on January 28, 2026
Posted by: DeeLish1
from Illinois
I find TurboTax incredibly intuitive and when I don't know an answer it's really great to google it and see what others TT users have to say about it. Have used TT for many years and will continue to use it moving forward.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax works
on January 28, 2026
Posted by: Its no use
from New York
My only concern was the amount of times the program hit a snag...and I still haven't been able to print my state forms
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Issues
on January 28, 2026
Posted by: Red Shirt
from Ohio
I found a number of areas confusing. There were a lot more hoops to jump through to file the taxes. Over all I still like Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TECHNOLOGY AT IT'S FINEST!!!!
on January 28, 2026
Posted by: DLOVE63
from NEW YORK
IT WAS JUST OUTSTANDING!!! IT'S LIKE YOUR IN AN OFFICE TALKING WITH SOMEONE, IT'S SO PROFESSIONAL, THE WHOLE SYSTEM IS JUST VERY INTELLIGENT!!! 🧠..... THE BEST THING SINCE SLICED BREAD!!!!!... SUCH MODERN TECHNOLOGY... SIMPLY UNBELIEVABLE.....WAY TO GO TURBO TAX....I WILL DEFINITELY SEE YOU NEXT YEAR GOD WILLING!!!!💖
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy - BUT - Be Careful
on January 28, 2026
Posted by: TaxDad51
from Alabama
I found the process straight forward and reasonable to complete in a couple of hours - including the time to find all the documents I needed. BUT - I inadvertently selected the wrong choice on a critical question that had a huge impact on the final results. During my review of the final documents I saw some crazy numbers and was ably to quickly navigate back to where I had made the mistake. So it's better to take a bit of time to read everything carefully and s-l-o-w-l-y to avoid a major mishap. The ability to quickly return to various sections made it easy to figure out what had happened and to correct it. The various add-on costs were a trifle annoying.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
No More Desktop!
on January 28, 2026
Posted by: GASBDude
from Florida
I have been using Turbo Tax desktop for many years. After using this online version I will not go back. This interface is comfortable, friendly, and intuitive. available help is excellent, and the explanations are understandable. This is the way to go.
Response from turbotax.intuit.comBy TurboTax Care Team, February 22, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com