Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(43,209 Reviews)
Rating breakdown 43,209 reviews
5 Stars
32,150
4 Stars
5,040
3 Stars
2,266
2 Stars
1,432
1 Star
2,321
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Better than the others!
on October 16, 2025
Posted by: EllasHuman
from ca
Much more approachable, less intimidating , and more automated than other software, even with more complex sections. Instills confidence. Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
thank you.
on October 16, 2025
Posted by: wtmmaj
from florida
I had a real hard time paying and filing. If there is a way to make this part easier that would help. It seems that paying by using the option to take it out of your refund was not working.
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Makes Filing Taxes Make Sense!
on October 16, 2025
Posted by: Kaylene5
from California
Well, it's a great service, really explains things about tax laws and deductions, etc...
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on October 16, 2025
Posted by: Nancy9966
from Michigan
Features yes they are helpful and guide me through taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax Live Advice is fabulous
on October 16, 2025
Posted by: The Moon and Trees
from Texas
Turbotax is easy to use and really well referenced over all. Good accessible language. But most of all Tracy W was amazing during my live advice chat. She was patient, thorough, educative, and looked at was more than the question I asked. She was a wonderful guide and frankly, she and Letiticia W changed my lukewarm, suspicious opinion of Turbotax to more trustful and won some loyalty from me.
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
very Good
on October 17, 2025
Posted by: Marchigue
from FL
This year was much more difficult than previous year
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fine
on October 17, 2025
Posted by: bs101825
from Texas
was fine would use again frustrating at times helpful
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!
on October 20, 2025
Posted by: wildblu
from Virginia
Always accurate and never have had a problem filing with TurboTax
Response from turbotax.intuit.comBy TurboTax Care Team, October 21, 2025
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com