Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(43,248 Reviews)
Rating breakdown 43,248 reviews
5 Stars
32,184
4 Stars
5,043
3 Stars
2,266
2 Stars
1,434
1 Star
2,321
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
easier than going to a service
on September 26, 2025
Posted by: softhead
from sc
Saved me a lot of difficulty finding documents and filing
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is largely convenient
on September 27, 2025
Posted by: SDA2024
from Nebraska
I have used TurboTax for many years. This year I ran into two issues and had to research online for a solution and then it wouldn't carry over my information at the filing process and it took me some time to determine I could select the "other software" feature for 2023 in order to file. What is interesting is that when I reached the 2023 ADI input screen it had filled in that number. The other issue was with my K-1 entry where Code Z should be left blank to generate the additional entry form I needed. Took me a week before I figured out how to proceed.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
gargabe
on September 28, 2025
Posted by: Hammad Malik
from wa
absolute waste of time... total garbage... have to move to another product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Business taxes
on September 29, 2025
Posted by: Turbo tax forrever
from Maryland
This is my first time using TurboTax leaves a big help to file my business taxes. Very easy to use and navigate. I will recommend
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Aweful product
on September 29, 2025
Posted by: Reallybadproduct
from Pa
Turbo tax has deteriorated into an unworkable, cumbersome, disastrous piece of garbage. I have used turbo tax for 20 + years.. you have made is so cumbersome, I swear I will never use it again. I was charged twice. I was trying to find an error in ,arch, but the software would not allow me to see the final return and I mistakenly filed and the filing was rejected I knew there were errors but couldn’t find the way to get back to input data, or see the summaries in a way that I could find the entry.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
switching to Accountant
on September 30, 2025
Posted by: AK fly boy
from Alaska
The Disc version is better than the online version. Agents were nice but, had to call IRS because the were unable to fix the issue.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Used to be better
on September 30, 2025
Posted by: pawlove
from california
Used to be a good alterntiave to going to s tax preparer, now it's more expensive than paying somone else to do all the wotk. Every year it gets more expensive. the automated support before getting to rep id frustrating, asing you to spell your name and it keeps gettin it wrong and you're stuck there saying the sam thing for 5 minutes judt to pell it agin for the rep
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Don't have anything complicated!
on September 30, 2025
Posted by: KimLT
from Texas
Whew! I had some complicated transactions. I had to ChatGPT some questions and I went from owing $1200 to getting a refund for $252. I kept trying to figure out why the lines weren't calculating correctly, but I used AI to walk through it bc TurboTax wasn't clear. But I didnt have to use a Tax accountant this year.
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com