Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,588 Reviews)
Rating breakdown 49,588 reviews
5 Stars
36,141
4 Stars
6,013
3 Stars
2,813
2 Stars
1,793
1 Star
2,828
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great customer service
on September 12, 2025
Posted by: Hesk
from Cary, il
Great service very user friendly highly recommend
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Efficient, Knowledgeable, and Reliable Support!!!.
on September 13, 2025
Posted by: KITTY4265
from Georgia
TURBOTAX is an excellent and responsive tax preparation... They're very knowledgeable and helpful in all respects. Always responds quickly to any questions... They are very thorough, approachable, and highly recommended!!!...Great team, very thorough and easy to talk to, answered all my questions and concerns...The Best of the Best – Highly Recommended!
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A Less Daunting Experience
on September 14, 2025
Posted by: Tay_1992
from Los Angeles, California
I appreciate how intuitive the process is. Filing taxes is always a daunting task. But Turbo Tax makes everything less stressful.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Is good
on September 14, 2025
Posted by: Hitherehdhgsjd
Is good and good and good also is good also good plus good is good
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have been using turbo tax and have had no proble
on September 14, 2025
Posted by: Turbo tax81
from New Orleans, La
Turbo tax is reasonable price wise. I have had no issues since I have started using turbo tax. If you need help with anything you can always ask questions. I will recommend turbo tax to family and friends.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for sharing your review! We’re so glad that our pricing met your expectations, and we hope to assist you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful
on September 15, 2025
Posted by: Stop asking me23
Just hard to navigate to go back n forth Otherwise not bad
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great platform
on September 15, 2025
Posted by: MaxxJ
EASY APPLICATION TO USE. Have been using it for many years and always happy
Response from turbotax.intuit.comBy TurboTax Care Team, October 28, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on September 15, 2025
Posted by: Cheeky_3
Smooth process, easy to use. My only issue was that the app froze up repeatedly in the middle of the process of entering various information for federal and I had to go through the website instead to continue. The app worked again towards the end (filing state, payment details, electronically signing and submitting).
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com