If I hadn't known that itemizing on my state would benefit me, I would have gotten a much lower federal return, and had to pay over 1k in state taxes. I had to return to the federal return to get my state return itemized. It was a confusing process to get back to that step. Not so intuitive for people who don't already know how to navigate taxes.
Great! I love that I can file from home or anywhere and also I can help others go and file as well. I think it is great that I can file and get money back and not have to leave my house.