Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,596 Reviews)
Rating breakdown 49,596 reviews
5 Stars
36,144
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Thank you
on May 13, 2025
Posted by: GaryGilbert
Made it so easy. Thank you from the bottom of my heart.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has been super helpful and user friendly!
on May 14, 2025
Posted by: Manny1996
TurboTax has been helpful in ensuring that my tax returns are correct, make sense and the review of errors before filing are a lifesaver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on May 15, 2025
Posted by: Adrain49
Turbo tax is a greatest and very good trust and reliable app to get your tax returns done
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurbuTax failed me this year
on May 15, 2025
Posted by: BDK57
from McKinney, TX
I am having trouble getting my return submitted. I get an error 1 hour after I submit it. I go back into the tool to fix it and the tool says there is nothing to fix. I resubmit and the same thing keeps happening. The only recommendation is to print it and mail it in. I used Turbo Tax so I don't have to mail it in. This is very frustrating.
Also, TurboTax plays the Nickle and Dime game. They say it is one price and then add additional cost through taxes. I was told $139 and then with no warning my credit card was hit for $146 because of sales tax. Then they want me to create a bank account for free, or pay a fee to have the money sent to my own back account. UGH>
Finally, I had done everything for my return. TurboTax had all of my income data. Then I started down the path to enter Tuition for my kids. It took me several hours to track this information down and get it into the tool. When I had completed this step, TurboTax informed me I was not eligible because of my income level. The tool knew this before I started the Tuition process. It should have a step to tell you before you waste all of that time.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Rocks!!!
on May 15, 2025
Posted by: lauraleebirdie
from Bowling Green, KY
My experience was fine as always!! I don't know what I'd do without your service!!! I was being cheated for years before you!!! :)
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pricey, but easy
on May 16, 2025
Posted by: Antt50999
Fees get expensive software easy to use would use again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax gets you the money
on May 17, 2025
Posted by: DezI28
from Lexington,KY
I had a great experience and hopefully my money will come soon
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it
on May 17, 2025
Posted by: Cardi ayee
from MI
I love turbo tax i use it every single year. Thank you
Written by a customer while visiting turbotax.intuit.com