Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,596 Reviews)
Rating breakdown 49,596 reviews
5 Stars
36,144
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Need more direction
on April 18, 2025
Posted by: Kari K
from Madison WI
Frustrated in some areas.
You don’t tell me you need certain areas filled out til the end.
Then I have no idea what you are talking about or what it’s concerning.
I need direction from TurboTax while I’m filling out the taxes.
It would be more helpful to speak to a person when I am have a question.
AI isn’t a big help. It doesn’t understand context.
You don’t tell me you need certain areas filled out til the end.
Then I have no idea what you are talking about or what it’s concerning.
I need direction from TurboTax while I’m filling out the taxes.
It would be more helpful to speak to a person when I am have a question.
AI isn’t a big help. It doesn’t understand context.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Was a Great Experience as Software goes
on April 18, 2025
Posted by: PMS 1976
Easy to navigate software. I will be sure to use this again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast Turbo Tax
on April 18, 2025
Posted by: Marythemerfairy
from California
Turbo tax is Fast and accurate and helps me get on with paying for life!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is not awesome
on April 18, 2025
Posted by: Greg4513
from Palm Bay, Fl
Didn’t tell me I had to use the premium option. No option to change. No explanation as to why.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful tool
on April 18, 2025
Posted by: TaniaD
from TX
Have used this program to file taxes for the past few years. It's very user friendly and easy to navigate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1040 Personal Taxes
on April 19, 2025
Posted by: Nadara
from North Carolina
It was okay took forever to figure out why my taxes were rejected and it kicked me out for 12 hours until I spoke with someone
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's fine
on April 19, 2025
Posted by: Karl Sparx
from Illinois
It's fine, go back to bed. lalalalalalalalalalala :)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pleasant experience.
on April 19, 2025
Posted by: PamQ
from Norwich, New York
My expert was very pleasant and patient with me. Thank you.
Written by a customer while visiting turbotax.intuit.com