Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
System Glitches
on January 29, 2026
Posted by: System Glitches
from CA
This year, I experienced several technical issues while using TurboTax. I was unable to submit my return due to a persistent glitch during the final steps of the process, specifically when selecting payment options and determining how I would like to receive my refund. The system repeatedly redirected me back to the payment selection step.
After several phone consultations and screen-sharing sessions with the technical support team, they were finally able to identify and resolve the issue. I appreciate their assistance and am pleased to report that after a week's delay, I was ultimately able to process my submission and complete the payment for the TurboTax service.
After several phone consultations and screen-sharing sessions with the technical support team, they were finally able to identify and resolve the issue. I appreciate their assistance and am pleased to report that after a week's delay, I was ultimately able to process my submission and complete the payment for the TurboTax service.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not too impresses
on January 29, 2026
Posted by: Zack83
from Illinois
It says free and on social security yet I’m charged?
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 29, 2026
Posted by: Neshiadiamond
from Fl
Five star jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 29, 2026
Posted by: 1WEJ
from Pa.
Easy to use. Complete. Support available. Accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Normal
on January 29, 2026
Posted by: Gar2926
from Florida
Falta claridad demasiados cargos ocultos no me gustó me cobraron mucho y lo hice sola demasiado repetitivo no es claro
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
ITS GREAT
on January 29, 2026
Posted by: KKKK8
from ABSECON NJ
EASY TO USE THEC PROGAM. LOVE THE ACCURACY AND TE OPTION OF SUPPORT
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the place to do your taxes
on January 29, 2026
Posted by: Javi13
from California,CA
I enjoy using TurboTax been for 3 years with 4 being this year best place to do your taxes go turbo ....
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I LOVE TT
on January 29, 2026
Posted by: JESSI003
from MO
EASY TO USE, ACCURATE, AND GREAT EXPERT ASSISTANCE
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com