Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,596 Reviews)
Rating breakdown 49,596 reviews
5 Stars
36,144
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Never Again
on April 16, 2025
Posted by: Austin117
They kept switching my product to premium which costs 200 dollars even though the only from I submitted was a W2. All I needed was the basic version. I had to clear and redo my taxes because of this and they got me a second time. I didn't realize they upgraded the service again and by the time I input my credit card information it was too late. I tried multiple times to get my money back and downgrade the service as I had NOT YET FILED my taxes, but customer service said it was a done deal. 200 dollars down the drain. This will absolutely be the last time I use TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on April 16, 2025
Posted by: PEL1121
Easy to use and understand which makes it simple and quick to prepare and file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is excellent
on April 16, 2025
Posted by: Jerome 17
from Riverdale Illinois
Easy as 1 2 3 I'm not a lazy person but considering my situation this was very convenient for me.,.........,,
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes filing simple!
on April 16, 2025
Posted by: Phreely
Fast and simple filing! Easy as it gets to file your taxes!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax disappointment
on April 16, 2025
Posted by: Anonymous
from Virginia
I tried over 4 times to submit my taxes and each time i was redirected and now they are late even though turbo tax took money from my account to pay for their service
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax great
on April 16, 2025
Posted by: Racheln1
Great. I use this every year. They make it so easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Follow through at the end didn’t show I wasn’t fin
on April 16, 2025
Posted by: Anonymous
from California
I’m very disappointed that even though I finished April 14th, I find that it wasn’t completed, and I wasn’t told it wasn’t sent. Luckily I noticed my deduction from my checking hadn’t been accomplished today.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy like Sunday morning
on April 16, 2025
Posted by: Doef420
from Magalia CA
Painless easy exceptional and very self-explanatory I think my 10-year-old could have done this for us this year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com