Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,596 Reviews)
Rating breakdown 49,596 reviews
5 Stars
36,144
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Love it! But it's never FREE like it's advertised.
on April 15, 2025
Posted by: Appleuser817263
Easy to use and very organized ... but it is always advertised as free but always ends up costing $200.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
My last year with Turbo Tax
on April 15, 2025
Posted by: Lastturbo25
I've been using turbo tax for over 10 yrs. The amount they charge now for such basic filing I can just get my taxes done from an actual person. they make it so much more confusing so you feel like you have to pay more to speak than expert. Everything is about asking to pay more every step the way. Not much of an asset anymore. A lot of unnecessary requirements. I think this will be my last year with Turbo tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A Little Less Helpful than Prior Years...
on April 15, 2025
Posted by: ChristinaJP
from DE
I feel like last year, the least expensive TurboTax product, which is what I used, offered way more self-help in the way of little info buttons I could click on and read to determine what a form was asking me for. This year I selected the same base level product, and although I was able to complete the forms on my own, they took me twice as long and every time I ran into a question I had to resort to Google and reviewing last year's forms to understand what was being asked of me. Turbotax was my go-to product for inexpensively doing my taxes online, but it's starting to feel like I have to pay more and more to do my own taxes here.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is awesome
on April 15, 2025
Posted by: chamocandela
from houston, tx
easy breazee to use. self explenatory. I have been use it for years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Dupped into the premium option somehow
on April 15, 2025
Posted by: MRzez
Somehow ended up on premium version, never have used that before. Could not go back and change it as I had gone through the whole process already and I just needed to be done! Cost me a ton of money I didn't need to spend.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is scam software
on April 15, 2025
Posted by: MG2800000
Making me pay 139 dollars just to file a schedule e for making ten dollars in sales is ridiculous. Especially considering al you do is port the document from my stocks app to your app. The only reason I used this again this year is because I was able to get my w2 from a previous job imported here. Will no longer used after this filing.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thankful for the ease of turboTax
on April 15, 2025
Posted by: Raych811818
from NH
We have a homebased business as well as multiple W2s. Turbotax helps take the anxiety out of filing and being sure I have all the information needed and in the event , God forbid, there are any issues they will support/defend 100%
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Charged me too much. Last time I use turbotax
on April 15, 2025
Posted by: Wallll
from Florida
Too expensive for $5 sold in stocks to upgrade $139. This is the last time I use turbotax!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com