Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Excellent Product
on April 15, 2026
Posted by: randomchoice2002
from Connecticut
We have relatively simple taxes. Simple and easy process
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online is not as easy to use.
on April 15, 2026
Posted by: rlpteach
from Dayton, OH
I used the desktop version in the past and it was easier to go back and look at previous entries and compare to last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Desktop version is easier to navigate to actual fo
on April 15, 2026
Posted by: JoeyB44
from California
Difficult to find actual forms. Help center should offer chat function.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
another year filing with ease
on April 15, 2026
Posted by: Jay long time customer
from SC
The interface and tools were even better this year than last.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax doesn't explain AMT in deduction choice
on April 15, 2026
Posted by: rbin2000
from CA
Didn't explain why selecting a higher deduction (standard deduction) results in a higher tax liability. The answer was simple, AMT doesn't take standard deduction. Neither the main flow nor AI Helper was able to answer. I had to Google to figure out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service
on April 15, 2026
Posted by: Slim8847
from Mississippi
Got me deductions I didn't know I could get! Would recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It's loosing its charm for me
on April 15, 2026
Posted by: JJMMMM
from CA
It's great that there's a platform that lets you do this from home, but as the years go by of me filing my taxes here, it gets more and more click bait-y and doesn't seem to really help that much with the State return. I could have totally messed something up because it helps so little with understanding what it's telling me to fix. It also has hidden charges near the end that you don't have to pay but it tricks you into trying to. I'm going to someone in person next year, I can't be bothered.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on April 15, 2026
Posted by: Choppaboy
from New mexico
None I never did i just love the momentum of the workers
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com