Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Kate
on January 29, 2026
Posted by: Kalise33
from 4301 Roswell Drive
Pretty easy although sometimes I do wonder if the accuracy is correct. But I
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great !
on January 29, 2026
Posted by: apw103
from FL
It was very helpful, I asked several questions that were promptly answered with easy to follow instructions
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Is better than ever!
on January 29, 2026
Posted by: Anonymous
from Augusta, GA
It is always a pleasure to use Turbo Tax Online. It makes sure that you get all of the correct deductions.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
So complicated
on January 29, 2026
Posted by: esmyv
from ARIZONA
I've been using turbo tax for about 10 years and this year was the most difficult by far. I was receiving error messages for things I wasn't even trying to use. When I went to file, I got an error message basically saying I couldn't get a traditional check... I NEVER REQUESTED A TRADITIONAL CHECK. The AI Chatbot was entirely useless, even when it tried to connect me to an "expert." This will probably be my last year filing with turbotax.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I'll use it again next year
on January 29, 2026
Posted by: Wingless77
from TN
Easy to use, found unexpected deductions, cheaper than hiring a tax consultant. I've never had issues with my return
Pros: My employment status changed this year, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax for an Architect!
on January 29, 2026
Posted by: ATA LLC
from FL
I have hired an accountant to file my taxes for the last decade and with technology improving and things getting more expensive. I decided to file them by myself this time and TurboTax couldn’t have made it a better experience. Thank you!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy!
on January 29, 2026
Posted by: Garrymar
from Washington, D.C.
I have been using TurboTax for years. They always make it extremely easy to transfer my previous files and to complete my current tax forms.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super user friendly and easy to navigate!
on January 29, 2026
Posted by: Nella57
from Texas
TurboTax is always so easy to use and accurate which is why I keep coming back to it year after year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com