Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Overpriced
on April 15, 2025
Posted by: Tryingmybest2000
from Texas
This is my first year as 1099. Paying the required turbo tax premium package was more than half the amount of my taxes owed. I ended up losing more in income last year so it just feels crooked to be paying this much on such a small amount. I’ve always used turbo tax when filing w-2 and felt like I had more options and chances to find tax breaks and special circumstances with the free version than I did this year after paying $122 for premium!!
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
pretty solid
on April 15, 2025
Posted by: Taz the trainer
from Charlotte, NC
very easy to understand and I have used it for years. I feel like it is costing more than expected
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy filing
on April 15, 2025
Posted by: BigAl1957
from San Francisco, California
Easy and clear forms and questions to fill out. Will be a return customer.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Be careful what you are paying for.
on April 15, 2025
Posted by: romtang
from Texas
I thought I was paying for my federal tax but actually on the next screen it said I just paid for the turbo tax service.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax IS awesome!
on April 15, 2025
Posted by: SuMadre
from NJ
TurboTax actually lessens the pain of doing taxes. I’m grateful!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax sucks
on April 15, 2025
Posted by: Mckl15
from Tennessee
Having to revisit the same pages over and over is exhausting. This has been an issue for years and it seems like the development team is doing nothing to address. There is a form that was needed 8 years ago, but keeps popping up on my screen. When I asked the help chat how to delete, it gave me the wrong instructions. I had an agent call me and we resolved quickly, but why is the help giving incorrect information?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax will get you with additional wasted fees
on April 15, 2025
Posted by: Anonymous
Turbotax used to be straight forward with the fees. Now you have integrated confusion to get more money out of your customers with the way things are setup and hidden. I am very disappointed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
nothing special
on April 15, 2025
Posted by: Kate1541689
I wish there was more transparency with their fees. I felt that way through most of the process, but especially when the program told me there was an additional $40 convenience fee to "pay with my refund" after I had already selected that option and moved on to the next steps. The "info" buttons also aren't usually very helpful, they just restate the obvious of the situation, not explain why or what is being asked. If it wasn't for the convenience of being able to fill out the tax information on my own time, I don't know that I would bother with this vs. using a local CPA.
Written by a customer while visiting turbotax.intuit.com