Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(43,477 Reviews)
Rating breakdown 43,477 reviews
5 Stars
32,388
4 Stars
5,059
3 Stars
2,271
2 Stars
1,433
1 Star
2,326
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Lured in w the word "FREE"
on April 15, 2025
Posted by: Joe Q Taxpayer
from Portland, OR
Not that great. With even a tiny bit of 'complexity' you'll be paying for premium. Highly recommend a CPA, or just find another service, or just fill the forms out directly. Chatbot can probably do a much better job.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
WORKED GREAT
on April 15, 2025
Posted by: RICKG117
EASY TO USE, GREAT PRODUCT! MADE DOING MY TAXES FOR THE FIRST TIME EASY
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love TurboTax but please fix this glitch
on April 15, 2025
Posted by: DarrenRP
It has been great in the past, love TurboTax. One issue. On the self employed1099-NEC form if you put a $0 in the taxes withheld box for some reason it will not let you E-file, it errors out saying that you need an EIN when there is already a SSN in the box next to it. It took me an hour searching online to find the right answer; This is it:
https://ttlc.intuit.com/community/taxes/discussion/why-does-e-filing-require-you-to-enter-a-payers-ein-on-a-1099nec-can-i-not-e-file-if-the-payer-only/00/3589174
https://ttlc.intuit.com/community/taxes/discussion/why-does-e-filing-require-you-to-enter-a-payers-ein-on-a-1099nec-can-i-not-e-file-if-the-payer-only/00/3589174
You really should fix this. It's soooooo frustrating. So, if someone puts $0 then it still files for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax was Good
on April 15, 2025
Posted by: RobA23
from Portland,Or
This year was a bit more challenging than last year but was still able to get my taxes done
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Very difficult to use this year
on April 15, 2025
Posted by: CallMeDisgruntled
from Oregon
Your estimate of time it would take to file my taxes = 1 hour, 30 minutes. Amount of my life destroyed fighting with your software = 4 hours, 30 minutes.
Every year in your quest to make this software simpler, it gets less user friendly. It would really have been helpful to have a list of all the 1099INT and 1099DIV we had last year so we could click on them and say "yes" or no whether we have the same documents this year. You've had this in previous years. This year, nope. So AFTER I entered every 1099 I had, only then I got a list asking me if I had the following 1099's.... That was too late, and it included duplicates of things I'd already entered. ARGH!!!
It also was very difficult to get the 1099K from PayPal to show up on schedule C in the correct place.
Last but not least, it was hard to preview individual forms during the return preparation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Guy
on April 15, 2025
Posted by: Kirkawesome
from Hawaii
awesome they had good stuff info yay this was easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good services
on April 15, 2025
Posted by: jjjohngonzalo
good reliable services etc etc etc etc etc etc etc
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Form 2210 is broken!
on April 15, 2025
Posted by: IRSh8tr
Form 2210 is broken!!! Took me two hours to unscrew the annualized withholding section
Written by a customer while visiting turbotax.intuit.com