I had an issue, and I was able to get immediate help. I just feel bad.I can't remember the technician's name but he really helped me and he was very smart. Thank you so much!
Easy to use, I couldn't however figure out how to import taxes from 2013 created on software. It was easy use. You do need to figure out the correct version depending on your circumstances. If you are taking the standard deduction and not itemizing you only need basic. I work as a ride share driver and also own a home and item so I needed premium in order to complete the correct set of taxes. Plus state is not included and I think this is a little misleading. When you purchase in the store you usually receive one free state download.