Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(43,527 Reviews)
Rating breakdown 43,527 reviews
5 Stars
32,426
4 Stars
5,063
3 Stars
2,272
2 Stars
1,436
1 Star
2,330
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Solid Interface and Product
on April 14, 2025
Posted by: JGM001
from CA
Very logical, with a sequence of effective menus that reduced complex steps into manageable parts. The flow was smooth and useful, and assisted in making relevant decisions that would have otherwise been difficult and challenging. I progressed rapidly through and got to an acceptable and useful result.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Convenient
on April 14, 2025
Posted by: TaxpayerTN
I've been using turbo tax for a few years now and I absolutely love it! They give me the confidence to know I'm filing correctly. Will be using them again next year!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Made job fairly simple
on April 14, 2025
Posted by: Anonymous
pretty user friendly and was able to import a lot of info from w2 1099 and IRA
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Great
on April 14, 2025
Posted by: Anonymous
Easy to understand and fast and efficient. Would recommend
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Last Year of TurboTax
on April 14, 2025
Posted by: Skipper85
from Florida
The software is confusing and the integrations to pull in documents are sloppy, pulling in duplicate files. As someone that isn’t a tax aficionado and has used TurboTax to file for the last 10 years - I think they could benefit from creating a more intuitive UI.
I spent 2 hours on the phone with support to be able to access my 2023 info because (unbeknownst to me) I did not file my 2023 taxes, yet I was charged for the software and was only sent a single email that I had to complete final verification/submission.
Obviously, that is partially on me for not triple checking. However, Intuit/TurboTax clearly has the tech to know I had completed the entire thing and hadn’t submitted, yet only sent 1 email over the course of a week? That’s just insane to me.
However, I will say that the service rep that I spent my Sunday with was great and very helpful. However, it shouldn’t take 2 hours to pull a relatively simple doc (that I already paid for).
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax seems to be going through changes
on April 14, 2025
Posted by: turbo thoughts
from FL
didn't use an experrt. have been using TT for many years - typically bought in the store and downloaded by entering the code. I liked that appearance and ease of use. This year - the format seemed different and not as easy to open forms, etc. Last year (2023 filing) for some unknown reason my first time submitting e-file didn't work. I decided to try again the next day (I kept notes) and it went through. When I hit efile for 2024 it said I didn't complete my e-filing last year. The only way I could get it to work is say I used another program and then was able verify with our drivers licenses and AGI, etc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as good as it used to be
on April 14, 2025
Posted by: My Baby Jay
from Valley NE
I feel the flow and information asked is not as good as it used to be and you have gotten too expensive
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is not awesome.
on April 14, 2025
Posted by: Sniploor 69
Trash. Had big issues with my 1099 form, this service is not free here anymore. Trash.
Written by a customer while visiting turbotax.intuit.com