Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
good to go just like last year
on April 14, 2025
Posted by: LN1984
from Shawnee Mission KS
most things were easy and the help feature comes in handy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The software is glitching and they didn’t fix it
on April 14, 2025
Posted by: Rosivette
from Wisconsin
Had been doing my taxes with TT for more than 10 years and this year I had the worsts experience. There is a glitch in the system and instead of fixing it they want to put the number another way that is not the way the form say. So disappointed and totally unacceptable!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very simple to follow
on April 14, 2025
Posted by: Airborne All The Way
from Hampton, NH
Been using it for 10 years -- like the way it walks me through the process!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
been using for years
on April 14, 2025
Posted by: chaddykathy
from SC - SOUTH CAROLINA
good times. been using for years. will continue in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbotax
on April 14, 2025
Posted by: BenC77
from Leavenworth, Kansas
I really enjoyed using TurboTax for my return this year. It was far easier than having to make an appointment with a tax professional. It walked me through the process and explained everything in detail. I would highly recommend this to anyone and plan to use it again in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
If it's expensive it should work
on April 14, 2025
Posted by: SeeUrLibrary4FreeTaxHelp
I have been using TT for years. This year, I had stock transferred when a company spun off part of itself. I logged into my investment account via TT, yet TT failed to pull information from the investment account. This meant I got the privilege of going line by line for 60 small transactions and marking when the stock was acquired, if it was short or long term, reported or unreported, what type of stock it was (ie employee plan), and the cost basis. This took a grueling amount of time and meant my "estimated 1h42m" tax time was over 4h. If this were a free service I would think that was okay, but to pay $200 do do all that solo? Absolute extortion.
In future years I think I will either pay for a competent accountant OR make use of my local library's free tax help.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 14, 2025
Posted by: Usefuldone
Great tool thank you will use again for ease and app
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Saved me $$
on April 14, 2025
Posted by: 2025HE
from FL
Great personal service. Solved my issue for payment on this return.
Written by a customer while visiting turbotax.intuit.com