Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
MUCH better than before/MUCH room for improvement
on April 14, 2025
Posted by: PayTheMan2001
MUCH improved over previous years with easier navigation (not yet perfect) and better (plainer English) explanations (not yet perfect) but with MUCH more room for improvement. I estimate it took me at least 10 hours of focused effort (not hyperbole) to do my taxes this year with Turbo (most of that was just struggling to be sure I knew what I was doing). While the support elements helped, and I used the community Q/A once successfully and a phone consult as well (who calmly walked me through my having to redo a lot of stuff), the instructions are still mostly in legalize, driving us normal people a bit nuts). They must be limited in how plain their English can be.... If not, why don't they just get the tax expert's MOM to write the instructions? Let the Mom's tax expert child speak to her... and then SHE can write to us normal people!
With all that said, Turbo has improved much from a few years ago.
I appreciated that I was able to upgrade my product to Max and then reconsider (consider canceling later) which I did not choose to do. Now, I'm not sure that you can cancel all product upgrades (before you purchase them), but I could with Max before purchasing. (In the past, once you upgraded (even before your purchased), your upgrade could not be revised... it used to be a one-way street. If that's still the case, doc a star from 4 to 3)
Another problem was that it asked for some details for my 1099-R (not available on the form but requiring me to call my bank), and after I placed in the information to Turbo, that info was then locked. When I learned that the info I put in was mistaken (Turbo confusingly asked for the "account start date"... and as I had inherited it, I gave them MY start date and not the date my father had created the account -- as the Turbo instructions were unclear), there was NO way to fix it. I had to erase the form and start again (working with a super nice Turbo phone representative). I had to erase a total of two forms for similar reasons and start again. So, if you are wondering how I spent my 10 hours, now you know better.
Additionally, while I am on a role, their downloading content straight from my bank was AMAZING (big 1099), BUT the majority of my banks and forms could not be handled that way, so I made a lot of hand-written submissions of forms (and, noted upon multiple personal reviews, a few errors of mine!). Again, an hour or two to the filing.
Overall... the whole general process is stressful (especially when I owe thousands of dollars to the Government!!) ... but I do like how I can sign in and out repeatedly, and it can take me back (sort of... close enough) to where I left off. So, when I say (without hyperbole) that it took me at least 10 hours, that was over the course of about 3 weeks.
I hope this helps.
Hey Turbo ... If you want to contact me directly, I have many specific suggestions for you and would be happy to test drive turbo (with you watching) so that I can show you the pot holes and curves in the road.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great app
on April 14, 2025
Posted by: Druidfire
Easy and quick to use even with ride share expeneses
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love turbotax
on April 14, 2025
Posted by: Anonymous
from los angeles ca
Always helps me file my taxes. Awesome website, affordable, will use again next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax made this process easy
on April 14, 2025
Posted by: FrankfromNC
from Charlotte, NC
I enjoyed using Turbo Tax. They made the process pretty easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Premium works every time for our tax situ
on April 14, 2025
Posted by: TTP 2025
My wife and I have been using TurboTax Premium to prepare and file our personal and home business tax returns for several years.
We have never had an issue with the returns at either the Federal or State levels.
The software is easy to use.
We recommend this program to anyone operating a home business.
We have never had an issue with the returns at either the Federal or State levels.
The software is easy to use.
We recommend this program to anyone operating a home business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBOTAX IS AWESOME!
on April 14, 2025
Posted by: Johnny CockSniff
from West Jew, Ohio
I find it incredible that in the wealthiest nation in the world, we somehow have the most complex and inconvenient taxation system that I must have a third party program - which needlessly scalps wherever it pleases - to file my taxes. The tax system - pages and all - should not be so confusing that it is necessary to have an entire industry of pencil pushers to get the process done.
Pros: My employment status changed this year, I moved, I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 14, 2025
Posted by: Tomcat1196
Great it’s the way to go makes life a lot easier tax wise
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on April 14, 2025
Posted by: Supermom1414
I like that the information is carried over each year and shows the comparison to the previous year.
Written by a customer while visiting turbotax.intuit.com