Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,645 Reviews)
Rating breakdown 49,645 reviews
5 Stars
36,174
4 Stars
6,026
3 Stars
2,814
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Julia and Jamal are awesome!!!!!!
on January 30, 2025
Posted by: Jah144000
from Reno Nevada
I had a problem with an area that I could not get out of and requested a call and within minutes I received a call from Julia. she was very professional and nice. She had never experienced my problem before and put me on hold to get help. She always checked in on me as it was taking awhile. We could not figure out how to solve the problem. She had Jamal come on the call and he was great!! Again we couldn't figure it out. They tried everything but never gave up!! Finally as a team we were able to fix the situation. Never did they get frustrated or impatient. I appreciate their hard work and feel they are a GREAT asset to your company.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you turbo tac
on January 30, 2025
Posted by: Daisy5531
from Greenwood, La
I filed on via the internet and the step by step guide made filing easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not up to previous year standards
on January 30, 2025
Posted by: Viejo AZ
The help screen, apparently using AI is useless. It didn't even come close to responding to my questions. When reviewing my return the popup window to show my return kept coming up blank. I had to restart my browser to get it to work. The whole program seemed much buggier this year than in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It's never free
on January 30, 2025
Posted by: turbotaxhater2037423
from rapid city
regardless of how simple your taxes are you are gonna have to upgrade to the next package
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome all the way around, appreciated the help!
on January 30, 2025
Posted by: Kattdawgg8486
from Montgomery, WV
Tried to do it myself for first time and got rejected but was able with agents help to fix it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
so simple to use
on January 30, 2025
Posted by: K roger
easy to use,, trustworthy, i have used for years no problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS TURBO & ACCURATE
on January 30, 2025
Posted by: ChynaDoll74
Been with this company almost 10 years!!! Loveeeeeee turbo tax!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is on my side!
on January 30, 2025
Posted by: Bigdoggstatus
from Texas
it's always easy to navigate and understand. the questions I do have that come up are easily answered with the magnifying glass on the website. affordable and it's hard to make a mistake . I trust my personal information and trust they are working on my behalf.
Written by a customer while visiting turbotax.intuit.com