Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
AI that doesn't work or help.
on April 13, 2025
Posted by: Dhlasdf
from United States
Listen, the new AI is trash. I asked chat GPT a specific question about your own website and it was able to answer my question quickly. Sometimes your prompts lead people in the wrong direction and it takes a while to figure out how to undo them.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy
on April 13, 2025
Posted by: krlb91
from Orem, UT
Turbotax is the simplist way to file your returns in a hurry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible Home and Business software updates
on April 13, 2025
Posted by: Canteven submitareview
Terrible! Why can't I flip between forms and data input? I have paid for this program three times this year. I had to buy it twice as it won't allow you to switch emails. Then I have been charged to file each individual return based on what product the return qualified for. I will look for another program next year! I have used TurboTax and Quicken for years. The last two years it has taken me hours to get through a return, calling the help desk to get the software to work, and having to buy it again. Why can't you import a return if you used the CD last year? Just worthless and the program costs more every year. I used to be able to get a home deduction as a real estate agent that materially participates in rental income but the program doesn't allow for that anymore.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax forced me to pay for "premium services"
on April 13, 2025
Posted by: nmbc3478
from Corte Madera, CA
Turbo Tax added a $44 charge for Premium Services. Every time I tried to remove this "service" that I did not want, it would add the charge back on. There was no way to proceed with the return without allowing them to charge me for something I didn't want.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple Simon Says!!!
on April 13, 2025
Posted by: EL Junebug
from NYC, NY
I was skeptical and hesitant to use Turbo Tax, but I'm glad I did!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Greedy Pigs
on April 13, 2025
Posted by: WageSlave97
You charged me $300 to file 3 w2s in 2 states, one of these years I’ll try one of the free files even though it’s more difficult
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great explanations given when tax filing
on April 14, 2025
Posted by: Madam Rabbit
from CA
Provides lots of great information, explaining how/why taxes are due, what amounts etc. As someone who likes to go down rabbit holes for info, the site does a good job have having answers to almost all your questions. The only thing I could recommend is that they make clear that 401k's are NOT the same as a traditional/Roth IRA. A 401k is a retirement plan for employed workers and so is not a separate deduction (I think lol)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Gotten a lot worse in the last few years
on April 14, 2025
Posted by: JTO556
This year was very bad. The price was a lot more than I expected and the interface for entering my 1099 information for my state return was awful. I even took a screenshot of the 4x4 inch box i had to enter 40 lines in so i could refer to it next year before I do this again. The box was only large enough to display about 5 lines at a time and was bordered with big open white spaces. Obviously, pricing should be up front or I would have immediately gone to another service, but that's deliberate.
Written by a customer while visiting turbotax.intuit.com