Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love it!
on April 13, 2025
Posted by: JM2526
from Lebanon, KY
Would recommend! Fast and easy!! Loyal customer for many years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on April 13, 2025
Posted by: Ryan0611
Easy to use. Very user friendly. I would recommend
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Should be investigated for consumer fraud.
on April 13, 2025
Posted by: UnsatisfiedC
You snuck in fees at the end that were ridiculous.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on April 13, 2025
Posted by: Buddy672
from Waltham, Ma
First time user. Very easy. I was able to file business and personal together.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
WORST EXPERIENCE EVER
on April 13, 2025
Posted by: joke of a service
ABSOLUTELY HORRIBLE EXPERIENC THIS YEAR. WILL BE LOOKING INTO ALTERNATIVES FOR 2025
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turboreview
on April 13, 2025
Posted by: JOHND0518
Great product. Fast, efficient. Only draw back for me is cost. $64 per state on top of federal w a little pricey. But, this is America and supply and demand conquer. HAHA
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love the process
on April 13, 2025
Posted by: Ed Cl
from Kyle, TX
Very simple to file love the fact that you can search the tax code.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Product is mediocre and getting worse
on April 13, 2025
Posted by: GMaster537
from Tucson, AZ
One of my worst years with TT so far. The time estimate is woefully inaccurate. (Took me 6+ hours despite an estimate of 1hr 32min) Getting any kind of help with apparent inaccuracies is very difficult -- from the actual product it just wanted to upsell me. I had to go find the support forums and even then it was non-trivial. Thankfully lots of folks had the same annoyance as me so I was able to find something. The TL;DR on that is that the 'Effective Tax Rate' they show you as part of the summary is somewhere between outright wrong to definitely misleading and it's useless regardless. I've used TT for years at this point but I think I will seriously look into other options for 2025.
Written by a customer while visiting turbotax.intuit.com