Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TURBO TAX is ACCURATE!
on April 12, 2025
Posted by: ANNSHOE
I've used turbo tax CD for over 15 years. I'm glad the online worked. I could not download as my computer's OS was outdated. The online access to completed work was a little hard to retrieve and when I entered a form it didn't say how to download it only what it was for. The search helped me clarify what I was looking for. I did not access a live tax expert, the questions and guidance throughout the program was good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrible scam upgrades
on April 12, 2025
Posted by: NothingFree1
Horrible scam! They made me pay $175 for a $2 return. They add upgrades when you don’t need them. They hide support behind paywalls. They don’t tell you what you need to know. It’s hard and confusing. It’s too complicated. They just scam people. Awful. I hate it. Horrible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Tax Prep.
on April 12, 2025
Posted by: Duane3400
from Henderson Nv
it's great and simple to use Turbo tax even with my investment accounts.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo reps are awesome
on April 12, 2025
Posted by: GMPiano
Customer Service reps were very helpful. My first time filing a 1099-NEC and it is first mentioned in the Self-employment section. My data entry was interrupted and a customer service rep had to tell me to choose the 1099-NEC mentioned lower in the screen for "hobbies." Both reps I talked to were super helpful!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome!
on April 12, 2025
Posted by: drix2123
very nice.. very helpful in assisting and answering questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The Spanish Inquisition was More Merciful Than You
on April 12, 2025
Posted by: Aleczander The Great
from Nashville, TN
This is the most frustrating experience ever invented. Your constant prompts trying to upsell when I've already denied them multiple times makes me want to throw my computer out the window. Taxes are complicated enough - thanks to your lobbying of the government to keep them that way so you can stay in business - without your cumbersome system getting in the way at every step. Ask once - if I say no, DO NOT ASK AGAIN. You're just making an already slightly annoying task even more annoying. On top of that, $140 to tell me to take the standard deduction should be criminal. May your underpants always be damp, may your car break down in the rain on a country road with no service station within 50 miles and no cell service. May your hair leave your head in favor of your back, may your bladder be overactive. I wish only the worst for your executives and anyone else who had a hand in creating this diabolical tool for torture.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
$203? Insanity.
on April 12, 2025
Posted by: JD288888888
Easy to use, far too expensive. You’ve really increased a lot year over year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the best hands down!
on April 12, 2025
Posted by: RandShei65
from Memphis,Tn
Easy and stress free. We have been faithful users for many years now, wouldn’t use any other service!
Written by a customer while visiting turbotax.intuit.com