Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax is expensive!
on April 11, 2025
Posted by: Katamc
from Roswell, Ga
Software worked well and saved me some time. However, the pricing was outrageously high given that it was advertised as free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is good to go
on April 11, 2025
Posted by: FrankPer
from Jupiter, FL
Product is very good for tax declaration but could cost at least 30% less.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bad company
on April 11, 2025
Posted by: Bendoverbick
from Nevada
Bad service, embarrassment of a company. Trying to sneak in a fee literally right after I put in my payment information.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is not free
on April 11, 2025
Posted by: MelV41
from Orlando, FL
It's fairly easy to follow the steps to complete the tax return, but I feel deceived about the fees charged in order to process my return. It's way more expensive than advertised.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice
on April 11, 2025
Posted by: Faah
It was a little hard at first, cuz I don’t know what I was doing but they really help you through out the process even tho the fee they charge could be cheaper but it was still worth it
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on April 11, 2025
Posted by: Goosey0209
Easy experience every year with TurboTax. Recommend.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Ad blocked my access to my return. Overwrote brow
on April 11, 2025
Posted by: BethPippon
The Credit Karma ad at the end blocked me from fixing my return for over an hour. It erased the information I pulled up to fix the return, and kicked me out of the return processing repeatedly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Great Tax Software / Questionable Payment Tactics
on April 11, 2025
Posted by: Superconductor
from Dallas, Texas
I have used Turbo Tax Online for many years and appreciate the ease and increased capabilities for filing my taxes. However, for the 2nd year in a row (apparently I didn't learn my lesson from last year), I have entered all my tax information and get ready to finalize and submit my taxes when I discover that I have some Premium or Live Advice option that CANNOT be downgraded and I am forced to Clear and Start Over so I don't pay for options I did not use. I would be fine if this were a blatant error on my part, but starting over I found that even just finding the option to turn off Live Advice was not straightforward at all and actually hidden from view when using a standard laptop screen. Why are you afraid of being upfront? If Turbo Tax executive leadership met and agreed this is the way to treat their customers, they should not be proud. I question whether I will continue to use Turbo Tax if I have to be wary of my selections for fear of being penalized at the end.
Written by a customer while visiting turbotax.intuit.com