Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbo Tax is a Fee Mongor
on January 29, 2026
Posted by: AfroNerd
from Seneca, SC
I don't like how you keep tacking on additional fees for things that do NOT need fees. This is most likely my last year filing with your company.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love turbotax,
on January 29, 2026
Posted by: Mimatoawesome5
from CA
I did not interact with anybody. I like turbo tax but I feel better getting my own software rather than doing them online. How Am I going to do my partners taxes now? do I pay $ 69.00 again?
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it
on January 29, 2026
Posted by: Britt12312
from Wisconsin, WI
Very pleased with this service. Easy to use, saves my information from year to year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Love TurboTaxj
on January 29, 2026
Posted by: Dap588
from Norfolk, VA
I’ve been using them for years great service. I always recommend them to my friends and families
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 29, 2026
Posted by: johntruckdriver
from nc
great except for this survey to complete the tax return
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
it's ok & will cost you!
on January 29, 2026
Posted by: cosmic star
from OR
Some support was really helpful, some not too much. Kept asking to pay more...I think it was too expensive, especially for seniors. Not real helpful filing for deceased spouse.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is losing our support
on January 29, 2026
Posted by: Old_Fart
from Tx
1. Process flow requiring repeated confirmation of questions that were answered already.
2. TT assumed we use the same product as in years before. We were confronted with a hefty bill fo a simnple 1040-SR submission. We ha to REDO ALL the entries after deleting all previous work
3. REPEATED attempts to UPSELL products
4. Two sticking points: a) a mandatory field for EOY t_IRA balance. This is NOT required as the Financial Institution confirms that THEY will send this through to the IRS in May of this year. ONE HAS TO ENTER AA FICTITIOUS NUMBER. Suspicious of big business gathering financial information. b) A mandatory field to enter for a Schedule C that we DO NOT USE ANYMORE. The field DOES NOT accept a number?! Like 0!
2. TT assumed we use the same product as in years before. We were confronted with a hefty bill fo a simnple 1040-SR submission. We ha to REDO ALL the entries after deleting all previous work
3. REPEATED attempts to UPSELL products
4. Two sticking points: a) a mandatory field for EOY t_IRA balance. This is NOT required as the Financial Institution confirms that THEY will send this through to the IRS in May of this year. ONE HAS TO ENTER AA FICTITIOUS NUMBER. Suspicious of big business gathering financial information. b) A mandatory field to enter for a Schedule C that we DO NOT USE ANYMORE. The field DOES NOT accept a number?! Like 0!
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
y
on January 29, 2026
Posted by: bob snyd
from wi
first time doing taxes pretty simple wuth turbotax
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com