Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Always Quick and Reliable
on April 10, 2025
Posted by: TaxManJosh2025
TurboTax worked well and it was very quick. The instructions are understandable and useful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Works
on April 10, 2025
Posted by: Adam413
from Mineral Wells, Texas
Works well, easy to use. Shows things that you may have missed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
UNFAIR
on April 11, 2025
Posted by: 501wichia
from Texas
I didn't want to go with the Premium package. I just wanted to go with the minimum cost and it charged me $148 with tax. My standard deduction was more than my taxable income. there was no explanation as to why it charged me so much. I would not have filed my taxes this way if I had realized the charges.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax works
on April 11, 2025
Posted by: Louisdr
from Arcadia CA
I wanted to scan my 1099-R forms but didn't see how. It was very difficult to find a phone number for a live assistance. The instructions said I could preview my Form 1040. It was not clear that I first had to pay the TurboTax fee. I bought more services than I wanted. I din't see how to change it.
When I received live assistance they helped me figure out the answer to my questions.
When I received live assistance they helped me figure out the answer to my questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden charges. Scam
on April 11, 2025
Posted by: Sucker who paid too much
Hidden charges that I had no idea how to get rid of. Charged me $140 for premium even though I never asked or agreed and couldn’t get it off.
But I waited til the last minute and needed to file so o was stuck with it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best.
on April 11, 2025
Posted by: marcjhack
from Charlotte, North Carolina
I enjoy Turbo Tax. I used a different program last year and it was so much more complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Use caution
on April 11, 2025
Posted by: IRSmagnet
from Everywhere
Turbo tax is suppose to simplify the process and make it understandable for users. I cannot count on them to accurately advise what i am and not authorized. I was young and dumb and accepted what i thought was right and got audited. I paid for the max to make sure turbo tax would help me through it, they said nah. I still use them because its cheaper/free, but i do the responsible thing and double check what im authorized.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Really cool
on April 11, 2025
Posted by: BoopBeepBoopBoop
Really hip. I like this app bc it helped me finish my taxes and streamlines everything
Written by a customer while visiting turbotax.intuit.com