Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Davia is the Best
on April 10, 2025
Posted by: Jorge04
I cannot thank Davia enough for the excellent customer service and patience she was beyond helpful. Her great knowledge helps us greatly with guiding us to properly submit our taxes. Thank Davia for being the Best at your Job.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 10, 2025
Posted by: Curlyygabbs
from Miami
Easy process helpful 2 years using this app for my taxes
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Free is not Free
on April 10, 2025
Posted by: SoccerRocker
from TX
So much for filing for free. Overall product is not terrible but they charge you $140 to file, they then charge you $40 if you don't want to pay with a credit card but instead pull it from your tax refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good service, App needs polishing
on April 10, 2025
Posted by: BrianDW
from TN
Mostly good service. some parts were much more inconvenient and confusing than last year. The program seems to have a bunch of bugs that were not a problem last year. I also got logged out randomly while in the middle of entering data, but luckily no information was lost. I did have a little trouble finding where I left off though.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expensive
on April 10, 2025
Posted by: CDD20000
Very expensive service. They lost my 2023 return which added an hour onto the filing time. Luckily the IRS had my information on file. Next year I will file for free on the IRS website.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbotax
on April 10, 2025
Posted by: airplane interior
from Arkansas
Easy to complete and very helpful Would recommend to everyone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Waste of time and money
on April 10, 2025
Posted by: Scotty0090
from PA
Wasted time collecting college expenses only to later be told we do not qualify for any credits because of making too much money. TurboTax should have known that immediately from the W2s. Multiple questions misleading or lack of explanations. Probably on purpose so you would pay for additional tax advice.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The changes
on April 10, 2025
Posted by: AfromChicago2014
from Chicago
Will not be using TurboTax again next year. Year after year there are things built in that make me question the integrity of TurboTax and its calculations, and question whether its price is fair as a base product.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com