Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
So cartoonish it made taxes more difficult
on April 10, 2025
Posted by: SStp
from FL
Software is dumbing down so badly it gets complicated: Massive "empty white space" on the screen (so it can show a cartoon of a guy holding a cat on his lap), so now the user has to scroll down to even FIND the buttons that actually work. Explanations are word salad. Simple concepts (in PRIOR years) are now convoluted in that word salad, and the software flow jumbles logic so badly that it's easier to get the PAPER forms and just type in the numbers. Once the IRS gets the Direct File up and running for the 1099-NEC's... I can't imaging anybody PAYING money to slog through the child-like cartoons that TurboTax has become (which actually makes filing taxes MORE complicated).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is very helpful
on April 10, 2025
Posted by: Chico shelby
from Paducah Kentucky
My experience was good and very helpful I will use turbo in the future.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax sucks
on April 10, 2025
Posted by: Hming91
from AZ
Overpriced, app is confusing. Have to pay an arm and a leg to get help. I think my return is inaccurate, but I gave up because it's far too difficult to know where to go to fix it. Hoping next year I can use something other than turbotax. I cant afford my taxes and I have to pay $200 just to file? And for some reason you say I gotta pay $465 to federal but I'm getting a $171 refund? Makes no sense! I can't even begin to guess where it went wrong, but I give up. Don't know how I'll afford food, utilities probably getting shut off. All because I for some reason have to pay $171 extra to federal just to get it back later, which doesn't help me right now.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on April 10, 2025
Posted by: Omg wow
from United States
Very good. Thank you. I did it when I was sick. Easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
If I CAN - YOU CAN TOO!
on April 10, 2025
Posted by: bunjenme2
from NC
I have used Turbo Tax to file my returns I think since 2007. My taxes are complicated and even I can do it with Turbo Tax. Used to pay a CPA...no more.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I enjoyed it!
on April 10, 2025
Posted by: Sekhus
from Abington, PA
Easy and fast with plenty on explanations of things we’re not clear. I also got audit protection!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
To Expensive
on April 10, 2025
Posted by: GrubbShow
from Washington
To expensive. When I don’t even get enough from my tax return to cover the cost of this service, why is there not a more affordable option? This product used to cost $40.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Forced to Upgrade
on April 10, 2025
Posted by: Unsatisfied2x
I was forced to upgrade to Premium because they said I had sold stocks/bonds/mutual funds when, in fact, I didn't. I will never use TurboTax again.
Written by a customer while visiting turbotax.intuit.com