Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,666 Reviews)
Rating breakdown 49,666 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,816
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax great agents but pricey overall taxes
on February 6, 2026
Posted by: Toya 12
from Rock Hill . SC
My agent who walked me through my taxes was amazing . She helped support and educated me with the honestly and willingness to help me every step of the way. Her support was very comforting and helpful.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax does the job
on February 6, 2026
Posted by: jerip55
from Ohio
Apart from my brief stumble with the enhanced standard deduction for seniors filing jointly (TT was initially not indicating the correct figure of $46,700 but ultimately corrected itself upon final review), TT performed flawlessly. In all of my 3-4 Help inquiries dealing with the enhanced standard deduction issue and a couple of other topics, the responses were detailed and on-target, and addressed my concern satisfactorily and completely. I have used TT for several years now and will definitely continue to use it again next year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Review
on February 6, 2026
Posted by: geo099
from Illinois
First time using online software (rather then desktop version). Different, took some time getting used to.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on February 6, 2026
Posted by: gvfeldt
from WI
Easy and efficient to use. Walked me right through all my forms.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax online did not find my 2024 Desktop Efile
on February 6, 2026
Posted by: Pete125
from California
First time I used the online version. It's not as easy to navigate with the walk through and form viewing as the desktop version.
Also, I E-filed with TurboTax Desktop version for 2024. However, the TurboTax online version told me that I did not E-file successfully with TurboTax for 2024 tax year. I had to answer many questions just to complete the review for E-filing. This MUST be fixed for next year for me to continue to use the online version.
Also, I E-filed with TurboTax Desktop version for 2024. However, the TurboTax online version told me that I did not E-file successfully with TurboTax for 2024 tax year. I had to answer many questions just to complete the review for E-filing. This MUST be fixed for next year for me to continue to use the online version.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful
on February 6, 2026
Posted by: tony1534
from FL
this has been the worse year ever of using turbo tax. For 20 years it was easy and each step was explained well. this year was awful! I will be shopping for a new tax software next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on February 6, 2026
Posted by: Pumpkin Dad
from Florida
Carol was wonderful. She was knowledgable, competent and friendly and made the entire experience well worthwhile.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product!
on February 6, 2026
Posted by: Rocketballer
from Texas
I asked questions and it intuitively answered quickly.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com