Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Terrible experience using 2024 Turbo Tax!
on April 5, 2025
Posted by: Filing nightmare
The questions were not as specific to the actual type of tax forms used as previous years were. The prompts were generic and limited, and omitted questions that specifically pertained to the actual tax form I was filing. I was also forced to upgrade to Premium so I could deduct some biz expenses but the upgrade had acronyms I didn't know nor were explained on the form. When I tried to review my Federal and State forms before eFiling them, a separate pop up screen stayed hung up saying it will take a few moments to upload my forms to review. I waited approximately 10 minutes, nothing came up and in frustration, just filed my forms to get finished after two hours of using TurboTax. I've been using it for the last several years and Never had some a terrible experience!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax sucks
on April 5, 2025
Posted by: Turbotax sucks so much
from Virginia Beach, VA
Laggy app, too many loading screens, too many dumb questions, costs WAY too much.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for e-file
on April 5, 2025
Posted by: Shaq1000
Great platform to e-file your taxes. Also, very effecient.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to file!
on April 5, 2025
Posted by: APat1204
from New York
Filling was fast and easy! Love that all documents can be uploaded easily
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
NEVER AGAIN!
on April 5, 2025
Posted by: Onelesscustomer
from Buffalo New York
Are you kidding me? 175$? For what? Bunch of errors I had to fix my self, and get up charged? Going to tax guy next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden fees are crap
on April 5, 2025
Posted by: Chris19831
from Plainfield, il
The only reason I used this was because I was told $60 to file using this stupid app telling me it would be me more back, and you took almost all of it from me. 🙄🙄🙄
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Stop asking for me to upgrade. No means no!
on April 5, 2025
Posted by: Elz13
from TX
Seems like you added way more prompts for me to pay you more money this year. Stop already. I chose the level I wanted with no upgrades. I think what I pay for this product is more than enough. Quit putting your hand out for more.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on April 5, 2025
Posted by: leslieb059
from texas
I really appreciated the extra process that turbo tax offers.
Written by a customer while visiting turbotax.intuit.com