Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax a Massive Letdown
on February 6, 2026
Posted by: NaNaNa37
from Washington
I've used Turbo tax for the last 18 years. This year has definitely been the worse. The menu's were convoluted, sometimes you have to click multiple times for the software to register what it needs to do. I ran into a stalemating glitch 2 times. The software was trying to get me to put both a payer's EIN and SSN at the same time (you can only file for 1). First it automatically put both in itself, then it said I needed to fix it. After I fixed it, it wouldn't let me continue until I put in the SSN of the Payer, which didn't exist. Eventually the only way to remedy the problem was to delete that entire segment of the return and re-enter it manually. I'm not a big fan of the new interface either. Having 3 different menu icons on the same screen that you can click at the same time (yet they need to be done in an order that's unknown to you) is terribly convoluted and really drops my confidence that I'm filing everything correctly. Unfortunately I wouldn't recommend TurboTax this year to anyone. I've used it for so long I prefer my information in one place, so even after this frustrating experience I still paid in the end. I found myself considering other options many times throughout filing and if it feels remotely the same next year, I'll certainly be going with a different company.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fast
on February 6, 2026
Posted by: Dizzy615
from Nashville TN
fast and easy to do yourself. they make it to where you can understand even first time users.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on February 6, 2026
Posted by: Zbrady
from missouri, mo
It was super easy and very self explanatory. I liked being able to do it.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time Fav
on February 6, 2026
Posted by: I_WILL
from WI
growing up with computers really lets me unlock everything turbo tax ha to offer. easy to use and lets me know everything i need as i go
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Bet for Taxes
on February 6, 2026
Posted by: BluStormz
from Texas
I have used Turbo Tax for many years and appreciate the easy to follow format, ability to bring in supporting documents and get help if needed.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Deceptive
on February 6, 2026
Posted by: Mike0208
from Texas
It is not a good product model to charge returning customers more than customers who are new to the product. It is also not a good idea to hide additional fees at the end so that the customer feels like they are only spending one amount ($99 instead of $139), but then charge them the exact difference in additional fees after the entire process has been completed. This is also true when I was only able to actually import 2 of our 5 W-2 forms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
J
on February 6, 2026
Posted by: JFEG
from ILLOINOIS
FAST AND EASY VERY HAPPY WITH SRVICE AND FAST AND EASY
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is awesome
on February 6, 2026
Posted by: Vijay21
from Texas
It was easy and fast and awesome I will use turbo tax every year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com