Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(44,213 Reviews)
Rating breakdown 44,213 reviews
5 Stars
32,986
4 Stars
5,122
3 Stars
2,295
2 Stars
1,451
1 Star
2,359
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy
on March 31, 2025
Posted by: Msio
Easy to work overall an easy way to get the taxes done
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden required fees at end not disclosed upfront
on March 31, 2025
Posted by: DishonestyInPricing
I was had to pay an extra $60 to increase my service option to record a capital loss. I have had gains and never had to pay extra. Feel like this was wrong and gouging at a tax situation. If I was presented with this earlier in the filing process, I likely would have stopped and gone to a different tax preparation service. I feel it was hidden and waited until the end to be disclosed when that portion of the preparation was handled much earlier. It shows very questionable practices in being clear in pricing. I will let others know my disdain for hiding of fees until the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
So frustrating
on March 31, 2025
Posted by: Knudu
from Az
Turbo tax always says it’s free and then always charges a ton of money to file it’s extremely misleading and frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax id an essential tool
on March 31, 2025
Posted by: Rob2475
very easy to use.Very complete and efficient. I have used this app for over 5 years and it is the only way to file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I miss the old format
on March 31, 2025
Posted by: Wale123
from Bethesda, MD
Your new format isn't as user friendly as the previous one and you couldn't answer some basic questions in the chat box either. Plus, you guys have gotten expensive!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Expensive
on March 31, 2025
Posted by: Vber
Costs way too much despite helping so little. Takes advantage of people
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on March 31, 2025
Posted by: nicki3253
Love TurboTax easy and fast and convenient I use it every year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love using turbo tax
on March 31, 2025
Posted by: Abbey 55555
Using turbo tax is fast and easy. No more dealing with going to a place and waiting to file.
Written by a customer while visiting turbotax.intuit.com