Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,597 Reviews)
Rating breakdown 49,597 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,793
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Too expensive
on March 30, 2025
Posted by: Alexo4444
The service is WAY too expensive. There is no reason why this service should take more than half of my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on March 30, 2025
Posted by: Anonymous
from Lebanon, MO
Fast and easy. Kept my stress over taxes under control lol
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Was pretty easy to navigate!
on March 30, 2025
Posted by: Ants1234
It was pretty straight forward, and the info was good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No stress tax filing
on March 30, 2025
Posted by: into the mystic
from Pennsylvania
So easy to use. Walks you through every step. Makes sure your making the best decisions for your taxes. I have been using Turbotax for many years and plan to keep doing so.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
How/why did Turbotax make an okay product worse?
on March 30, 2025
Posted by: martyny25
Way too complicated -- The question and answers dealing with a pension should have been easier to interpret as were a number of other items. For some reason, it was harder this year (2024 tax year) to navigate between your UI inputs for Federal and NY State too. The decisions on what to break out, how to edit info, what to leverage contentwise from the previous year, etc. were all made considerably worse. It is clear you want people to use your MAX service -- which is we don't need -- and kept getting guided back to it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Will not be using again
on March 30, 2025
Posted by: SHI1123
from New Jersey
Several glitches in software but impossible to talk to a person unless you want to pay for live tax advice. In several instances what the AI help told me to do wasn't possible. It referred me to certain things that weren't available on my screen.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Lifelong Turbo Tax User!
on March 30, 2025
Posted by: CLAVKEY
from Illinois
I love Turbo Tax! Very easy to follow... I have been using it for years. Even as my taxes have become more complicated, the tools and process are super easy to use!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
What about "TIN"s on 1099-NECs ?
on March 30, 2025
Posted by: Lutzaqua
from Baton Rouge, LA
This year the software refused to accommodate the TIN on a 1099-NEC from the USDA. It has not been a problem in the past. Very annoying.
Written by a customer while visiting turbotax.intuit.com