Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great
on February 7, 2026
Posted by: bone311
from VA
quick and easy. fast. i like it. easy for my new small business.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not so good this year (possibly AI slop)
on February 7, 2026
Posted by: Andy3145
from OR
The turbo tax web experience this year seemed much lower qulity than in previous years. Placement of the buttons to move to the next step was not intuitive. There were buttons off the screen or in the upper left to continue. Forward progress should be in the lower right consistently.
Also, it felt even more aggressively upselling me then in past years
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
mostly ok
on February 7, 2026
Posted by: RDB1212
from Ga
hate I cant use windows 10, cant afford 11 update, harder to get info on line, still like turbotax
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
On line format
on February 7, 2026
Posted by: Chuck Z 2025
from South Carolina
the online format is a little difficult to go through the first few times. i didn't see a place where you can go to choose a form to click on and enter it that way.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
pretty easy
on February 7, 2026
Posted by: marybeth6262
from FL
overall, pretty easy. I have been using this site for years - never a problem.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on February 7, 2026
Posted by: Budda1970
from Michigan
It was a very good. Was quick and accurate. Will continue to Use
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice
on February 7, 2026
Posted by: Brandon61386
from Wisconsin
First time. Took a long time for me. But TurboTax helped me all the way
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy to use, and convenient for mom life!
on February 7, 2026
Posted by: Breigh96
from AR
With all the proper paperwork, it's quick and easy to get refund submitted! Questions and steps helped the process of making sure everything was correct.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com