Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax is very good.
on February 7, 2026
Posted by: Val 85
from California
Don't want to use the ID.me junk. I was forced to use it for 2023 taxes and didn't like it at all. They keep sending me adds that I have no interest in and they charge extra money. Otherwise, Turbo Tax is OK. I have used it for many years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used to many- many years
on February 7, 2026
Posted by: LHMC
from North Carolina
Have used Turbotax for many years. Always had the hard copy. This year did it online, took a while to get used to it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The best Tax service
on February 7, 2026
Posted by: Flako1791
from California
I had a great experience with Turbo Tax like always ... Been using Turbo Tax since 2020
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 7, 2026
Posted by: K33k09
from Durham,NC
I Did not use an expert. But I use turbo tax every year it's great.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is very greedy
on February 7, 2026
Posted by: Avici
from Ohio
Well, good service but very greedy! Charging federal filing and state filing differently is absurd! I think you guys are trying every opportunity to charge more and more! I will look for alternative options going forward! Thank you for being greedy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very User-Friendly!
on February 7, 2026
Posted by: TBluey
from Minnesota
I worked for a CPA for 6 years preparing tax returns. When I left for another job, I paid a Tax pro to do my returns. This year I decided to give TurboTax a try (very hesitantly!). I have been extremely impressed with the whole process! It's very user-friendly, thorough and accurate. I also appreciate all the 'help' information available. Much better that I expected ... will definitely use going forward ... thanks!
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great job, TurboTax!
on February 7, 2026
Posted by: JoeMc6309
from NV
TurboTax worked great! It took about 2 hours. I just had to watch for accuracy and double-imports of financial documents.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was a great experience
on February 7, 2026
Posted by: ericka21606
from Illinois
Turbo tax was very simple and detailed, easy to use and will highly recomend
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com