Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Reason for rejection?
on July 2, 2026
Posted by: Miko812
from PA
I still haven't been able to receive my Federal return and Turbo isn't much help in getting to the root of it. Other than that I should just keep submitting.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Beward of Online Filiing and Online App
on July 1, 2026
Posted by: mjm32
from NC
I've been a longtime user of Turbotax desktop. This is the first year I've used the online version. I've been disappointed to say the least. My retun is still late because of Turbotax processing issues. Between issues with online security issues and lack of assistance in flagging a need for an amended retun, Turbotax really let me down this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty smooth experience overall
on June 28, 2026
Posted by: Catapult99
from CA
Pretty good experience, I had some trouble uploading my crypto report from SUMM, so that did take a few attempts, but overall it was smooth sailing otherwise.
Response from turbotax.intuit.comBy TurboTax Care Team, June 29, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Confusing
on June 26, 2026
Posted by: kjdfhadfkjh
from california
Horrible, no ability to file seperately. just confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great product
on June 25, 2026
Posted by: Anonymous
from tennessee
very user friendly, easy to navigate and educational
Response from turbotax.intuit.comBy TurboTax Care Team, June 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worth It
on June 24, 2026
Posted by: Jess77777
from OR
I used an actual accountant last year thinking I needed the expertise and it was kind of a nightmare. I've used TurboTax for years before that and always satisfied. Yes the fees are annoying, but I know I'm going to get it done right. The setup is super user friendly and it feels like they've covered all possibilities for both state and federal.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, June 24, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick and Easy but a lit
on June 22, 2026
Posted by: UncleBe
from Wisconsin
Fast and easy but a little pushy with the service upcharges. Happy to pay for the work but would appreciate not having to watch for sneaky price increases along the process.
Response from turbotax.intuit.comBy TurboTax Care Team, June 25, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is the best
on June 20, 2026
Posted by: matt gggggggg
from minnesota
awesome and easy turbo tax i would definitley use them again
Response from turbotax.intuit.comBy TurboTax Care Team, June 20, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com