Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Excellence TurboTax
on February 7, 2026
Posted by: Sai Prakash
from NY
Your features connecting to different providers such as credit karma, coinbase or fidelity is excellent in fecthing information. Very ease to file my taxes.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 13, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on February 7, 2026
Posted by: Lyan75
from Bronx, NY
Very clear and easy to navigate. Support is accurate and useful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 13, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Dark Patterns and Constant Upselling
on February 7, 2026
Posted by: alouis11
from TX
Instead of presenting the user with the different tiers of TurboTax products, Intuit has chosen to show the highest tier with a big "Start for free" button. In order to select a different tier, the user has to see and click the small "See other TurboTax products" link buried in the info about the Expert Assist tier. The only way to get out of that tier is to "clear and start over." Really fantastic.
For the fourth time, no I do not want MAX. You can ask me once, but that's it. Any more and it is annoying. I see the options to upgrade spread throughout the edges of the user interface. I do not need three pop-ups between steps asking me to upgrade to MAX.
Intuit, try using this comment form sometime. It is awful as the page keeps moving your cursor to select and deselect various review topics based on the comment. What else can we expect from "AI" other than crap?
For the fourth time, no I do not want MAX. You can ask me once, but that's it. Any more and it is annoying. I see the options to upgrade spread throughout the edges of the user interface. I do not need three pop-ups between steps asking me to upgrade to MAX.
Intuit, try using this comment form sometime. It is awful as the page keeps moving your cursor to select and deselect various review topics based on the comment. What else can we expect from "AI" other than crap?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is GREAT~~~
on February 7, 2026
Posted by: JCH0306
from Tennessee
I did chat with an expert to get an error check. She was very helpful and efficient. They features of Turbo Tax are amazing, how they can connect with your financial institutions, and upload your documents. There were a couple of institutions not listed, but it allowed me to request that they be added. This was my first year, and I will definitely be back next year!
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Filings Made Easy
on February 7, 2026
Posted by: Salmonmad
from 17910 NW Elk Meadow Lane, enter apt or suite
Accurate, easy to use, fast, thorough. Make filing taxes easy.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always quick and Easy!
on February 7, 2026
Posted by: ZKandfam
from Idaho
Turbotax professionals are always so helpful and knowledgeable.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
As Painless As Taxes Can Be
on February 7, 2026
Posted by: TigerJNJ
from New Jersey
The 2025 Turbo Tax program was the easiest to use to-date. Questions/prompts easily walked through the process. However, important to keep good records on your own. That makes the entire process easier. Have one place where you keep records and consider a spreadsheet to update as the year progresses.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Satisfied User
on February 7, 2026
Posted by: Marty11us
from Texas
Easy to navigate - moves quickly. - helpful with errors
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com