Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(45,222 Reviews)
Rating breakdown 45,222 reviews
5 Stars
33,770
4 Stars
5,223
3 Stars
2,346
2 Stars
1,483
1 Star
2,400
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax good
on March 17, 2025
Posted by: Olie 43
from Venice FL
I have used Turbo tax for our returns for a number of years, but I preferred the CD version. Cost of CD was also less for the same results
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax: A forced cost for self-preparers, Beware
on March 17, 2025
Posted by: H6O6R6I6B6L6E
I only use TT because the IRS does not want me to paper file (last time I did they took 8 months to falsely claim I did not put my children's SS#'s on the form, then took another 4 to handle my re-return), and there is no free option to file using a software program where I would simply fill in tax forms electronically.
TT takes much longer. It is not clear when the buttons at the bottom are about to boot you back to a summary page, or take you down a rabbit hole of further questions.
Somehow they know you had a 1099 from Anytown Bank last year, but hit the 'edit' button and you are sent back to the income summary page....kinda thought the 'intuition' would have kicked in that I want to add THIS years' 1099 information. Nope, that is not available, I should've hit a button much earlier on saying 'more to add', even though on that screen I didn't, because I was done adding income from a different source. Very unclear, confoundingly repetitive and way too much BS review feel good screens you have to wait around before you can click 'continue' on.
The frequent requests to upgrade the services I am forced to pay for every time I log in are obnoxious, but not as obnoxious as the little shell game they played with the 'share my information' screen. Somehow to get through that question I have to fill in my name, my wife's name, then hit 'deny'...not once but twice. It is borderline criminally misleading.
The US has two major issues. One: Online Privacy. Two: the Byzantine IRS code Tubotax is part of the problem and has every reason to keep things that way, literally in possession of my most sensitive financial information and trying desperately hard to get my permission to data-mine it with AI bots for god knows what.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on March 17, 2025
Posted by: peachey1185
from california
turbotax is very convinent for busy people who arent able to go in person so online is better and easy and fast
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Breezin'
on March 17, 2025
Posted by: Optimumnana
from Paradise, ca
Made the tax form easy as a breeze. Just answer the questions and BOOM... you're done!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
$129 and no Fraud Protection??
on March 17, 2025
Posted by: Norberto2684
from Tampa, Florida
The whole process was step by step and easy enough to understand. I wasn't able to file for free this year. No big deal but I did noticed even though I paid to file, I wasn't given fraud protection like last year. I will definitely use TurboTax next year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and easy to use.
on March 17, 2025
Posted by: STotes5467
from Maryland
I started using Turbo Tax as a college student and it has proven to be the easiest and most efficient way to do taxes.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy & Accurate
on March 17, 2025
Posted by: 61AmyL
I have used Turbo Tax for years and it consistently is a smooth process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax return review
on March 17, 2025
Posted by: Azbuckeye15
Super easy and reliable, the whole system really helps guide you through the process
Written by a customer while visiting turbotax.intuit.com