Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,598 Reviews)
Rating breakdown 49,598 reviews
5 Stars
36,145
4 Stars
6,017
3 Stars
2,813
2 Stars
1,794
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Way too expensive
on March 17, 2025
Posted by: APerson123
Way too expensive. I need to write more characters, but that's really it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Constant upcharging
on March 17, 2025
Posted by: SGuer
from Colorado
The website works okay but it's irritating that you have to keep paying more and more for every tac situation. The cost should be more available upfront.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 17, 2025
Posted by: Anonymous
from Sierra Vista AZ
Turbo tax is so professional and easy to use love it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Direct deposit update need 2 b clear/understanding
on March 17, 2025
Posted by: Echief
from Sun city, az
Trying to figure out HOW to update my direct deposit for my refund was very difficult. I suggest having an option to edit the information right under where it shows the bank routing and account number. It took me atleast 20 minutes to figure it out.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 17, 2025
Posted by: Happyfeet5150
from California
Great job whit what y'all are doing keep up the good work
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too many hidden fees, better off going to H&R
on March 17, 2025
Posted by: Sjbsja s
from Florida
Unnecessary charges. Claims to be free service but then charges you $129 for premium when it tells you it’s only $89 and then adds another $40 processing fee at the end. TurboTax took $169 of my hard earned money for no reason. I did all of the work myself.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden fees next year will file on my own
on March 17, 2025
Posted by: Aranney
Hidden final fees expensive to begin with especially when i can file for the cost of a stamp rather than over 200 bucks
Pros: My employment status changed this year, I moved, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my Go To
on March 17, 2025
Posted by: CateOk
from Oklahoma
Easy to use and while i didn't use all of the features in previous years, I continue to appreciate how it handles backdoor roth conversions.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com