Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(45,352 Reviews)
Rating breakdown 45,352 reviews
5 Stars
33,872
4 Stars
5,238
3 Stars
2,353
2 Stars
1,484
1 Star
2,405
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on March 16, 2025
Posted by: Anonymous
from Virginia
Everything went smoothly and was so easy to follow. Excellent
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and EASY
on March 16, 2025
Posted by: J_R_J_81
Quick and EASY, I have been using it for years and each year it is painless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Online is terrible.
on March 16, 2025
Posted by: Bill980
Genuinely a terrible product. Expect to be bombarded by upsells and subversive approvals for personal data access. Shady business practices aside, the online tool is just plain bad. Don't expect document uploads to work, as Intuit doesn't seem to have solved a document parsing problem that so many others already have. Bugs abound, user experience seems intentionally frustrating, and the price absolutely doesn't justify the service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly
on March 16, 2025
Posted by: Wholistic Solutions
from ID
easy and clear questions to lead through the process
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, user friendly and gets the best refund!
on March 16, 2025
Posted by: AdamSixties
from Chicago, IL
Great, user friendly and gets the best refund! I've been using Turbotax for the past 20 years!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 21, 2025
Thanks for filing with TurboTax and sharing your feedback on this year’s tax filing experience.
We understand accessing funds quickly is important at tax time. Next tax season, you can skip the wait and apply for Refund Advance. $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
We understand accessing funds quickly is important at tax time. Next tax season, you can skip the wait and apply for Refund Advance. $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax increased fees and a bad link
on March 16, 2025
Posted by: DRShadows
from Phoenix, Az
Not a fan of the increasing prices and surprises by the unforeseen fees towards the end. Also, the link about no fees for military offered by my command did not work at all. I’m worried I may not use TurboTax next year despite how easy it made tax filings easy.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Slightly predatory, but good functionally
on March 16, 2025
Posted by: james2748
from Norwood, MA
Trying to sell you stuff constantly and a bit deceptive with some of the fees. But the product works well. Just watch out for yourself - the software is borderline predatory on customers who don't pay attention.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly and Quick Tax Return Tool
on March 16, 2025
Posted by: sjr1994
I only need 1 hour each year to do my taxes thanks to TurboTax; very easy to use
Written by a customer while visiting turbotax.intuit.com