Customer reviews from turbotax.intuit.com
TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.5
(45,359 Reviews)
Rating breakdown 45,359 reviews
5 Stars
33,877
4 Stars
5,240
3 Stars
2,353
2 Stars
1,484
1 Star
2,405
Customer Reviews for TurboTax - Online Premium 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TurboTax is getting sleazy.
on March 16, 2025
Posted by: BBIllinois
from Illinois, IL
I am really disappointed in the level of in-app promotions. It is getting way out of hand and next year I'm going to explore other options. I think there must have be 15-20 places where I had to reject an offer for something I didn't want. And, worse, a lot of them were very tricky such as places where I had to click 'review and sign' and only then find a place where I can choose 'no thanks'. In a word, this is sleazy. I miss the old TurboTax where I felt I could trust you. The trust is rapidly slipping away.
Lastly, the overall user experience feels like it's declining too. I work in software and I know that user experience takes and investment. I think that, at this point, you think you have a cash cow and think that you can start ripping of your customers. Too bad!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Extra fees
on March 16, 2025
Posted by: MiguelC1995
from Las Vegas
Didn’t like all these extra fees at the end of the submitting process definitely not worth it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use it every year!
on March 16, 2025
Posted by: JSHobbs
from NC
Easy to use and always helps me get the most for my refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Guided
on March 16, 2025
Posted by: HJ1028
very simple and guided process, it was very user friendly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great.
on March 16, 2025
Posted by: weliketurbotax
We love to file with TurboTax, we use it every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrible
on March 16, 2025
Posted by: Adrean3323
Yall charge so much for people who aren't getting much of anything back
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on March 16, 2025
Posted by: Noneyabiznisss
It was ok just expensive and took forever it felt like
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
needs improvement
on March 16, 2025
Posted by: AnupamC
Expensive and buggy. Doesn't flag the error in one go
Written by a customer while visiting turbotax.intuit.com