Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Down with the billionaire class
on February 8, 2026
Posted by: neveragainturbotaxvipers
from tn
Turbotax needs to stop lobbying against making taxes free. you are gougers and your existence continuing is a thought I do not enjoy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Extra fees for required filing for W-2
on February 8, 2026
Posted by: Bobyyboi
from Illinois
I've had a few jobs over the years and every time I file with TurboTax recently, there's a new document I have to process for my W-2 that seems to require a "different level" of turbo tax self filinsystem which usually cost about $150 after all fees.
For 1099 based jobs or self employment, or even higher level job types where you have a lot more to report on I could understand the "upgraded level" but for most w2 jobs I feel shouldn't require a large fee to process my taxes.
For 1099 based jobs or self employment, or even higher level job types where you have a lot more to report on I could understand the "upgraded level" but for most w2 jobs I feel shouldn't require a large fee to process my taxes.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
taxes complete
on February 8, 2026
Posted by: sbell1234567890
from 9862 Honeysuckle Drive
easy to follow and easy to finish. completed in 3 hours
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is great!
on February 8, 2026
Posted by: Lolo7649
from Florida
Fine. Really fairly easy to input info, as long as you have the appropriate documents.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 8, 2026
Posted by: My Tax year 2025
from Georgia
Have used Turbo tax for about as long as the software has been available.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I've been using Turbo Tax for years and will cont.
on February 8, 2026
Posted by: Rene54
from Ohio
I only had difficulty in one area, but they worked me through it easily.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 8, 2026
Posted by: Felisharenea
from Ohio
They really help you get things done. And it’s a easy process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on February 8, 2026
Posted by: sveals
from California
it was pretty easy they notified me when there was a problem and helped me fix it
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com