Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,599 Reviews)
Rating breakdown 49,599 reviews
5 Stars
36,145
4 Stars
6,018
3 Stars
2,813
2 Stars
1,794
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Step by step
on March 12, 2025
Posted by: GGTwin
from Pennsylvania
Went well took some time and some cost but reassurance throughout the process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Use it Every Year
on March 12, 2025
Posted by: CTST2010
from Cincinnati, OH
Easy to use and navigation is simple. I have no tax or accounting background and it's still an easy process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax isn't what it used to be
on March 12, 2025
Posted by: JohnnyOB
from WA
Downloading was a nightmare. We spent 3.5 hours on thew phone with one of your agents to accomplish it. Also, without the CD, this year my previous info was not picked up by your program so I had to reenter a lot of stuff. I've used Turbo tax for years and this was the worst year ever
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The price of ease
on March 12, 2025
Posted by: DKizzle
from Kingston, WA
Filling was easy, but there’s no such thing as file for free anymore.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not the best.
on March 12, 2025
Posted by: bigtaxbreak
from CA
Does the bare minimum to assist with filing taxes, and their explanations for topics are bare bones. They don't offer definitions or good examples. They are obviously more interested in charging for their premium services than actually making the process simpler. The $40 e-filing fee is unnecessary.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Expensive and bad
on March 12, 2025
Posted by: Willneveruseagain2025
Expensive and not user friendly at all, asking your customers pay 200 just to put in my tax return themselves is ripping people off.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great fast simple
on March 12, 2025
Posted by: Nuggz1992
Yay yay yyyyyýiooollllllj lll;p- j try i op pic oo op p o I i
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Be Precise and True to your Promotions
on March 12, 2025
Posted by: SamCourt1617
from New York
I like the thoroughness and the possible eligibilities for tax breaks provided to go through along with explanations, examples to see if it applies to your situation. However, before I started the tax return process, I clicked the blue button that says start for free then in the end I'm charged a total of $288 both federal and state including a $40.00 processing fee for the premium regardless. I felt tricked and forced to pay for the premium despite it saying "start for free". Turbo Tax needs to stay true to their promotions on their websites.
Written by a customer while visiting turbotax.intuit.com