Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,599 Reviews)
Rating breakdown 49,599 reviews
5 Stars
36,145
4 Stars
6,018
3 Stars
2,813
2 Stars
1,794
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great Result with TurboTax.
on March 11, 2025
Posted by: Paul Pro
TurboTax always makes my tax preparation and filing a good experience. I have been using TT for many years, first starting when it was a DOS version as I recall. Consulted with Alice on my tax preparation, as there were questions about the 1099-R data import from Fidelity. With her help I was able to make the needed revisions successfully. Alice took the time necessary to accomplish this and was very patient with me. A very kind and considerate representative for TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very Good
on March 11, 2025
Posted by: Rickey 100
from Minneapolis MN
All was good.it worked well most of the time and easy to file.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
expensive
on March 11, 2025
Posted by: JDHq
Way to expensive. I did all the work you hit me with $35.00 I really felt this was unnecessary.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Best if can do all in one sitting.
on March 11, 2025
Posted by: lillybell2
from Texas
Easy to use if do all in one day. I had to go back in a couple of times to finish and the "take me to where I left off" didn't get very close to where I stopped. Both times I stopped so I could get the info needed at that spot, so then I had to navigate through several screens to get to where I needed to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2024 Done!
on March 11, 2025
Posted by: Timfhc
from California
It can be slow, logs me out too soon when I am accessing other screens to get needed information or to cross check, can take you through same questions needlessly hence not as streamlined as seems good. I had particular issues with importing W2.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
user friendly but expensive
on March 11, 2025
Posted by: pines8
from New York
Turbo Tax is super user friendly and well designed. It makes doing my taxes fun, which I greatly appreciate.
Unfortunately this time I was somehow tricked into signing up for Premium and when it was time to pay there was nothing I could do to change it. This constant advertising of more expensive options is really annoying and the service shouldn't cost me more than my refund.
Unfortunately this time I was somehow tricked into signing up for Premium and when it was time to pay there was nothing I could do to change it. This constant advertising of more expensive options is really annoying and the service shouldn't cost me more than my refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awesome for simple things
on March 11, 2025
Posted by: Disappointedperosn
from California
Not only did i have to upgrade to “deluxe” but at the end because I had less 600$ in stocks for the year I was forced to pay for turbo premium which is 188$ fee. Never again I’m using turbo tax. Next year I’m just going to wait in line for a tax guy which charges 100-130$…. Very disappointed in turbo tax. As i was doing the application not once did they say i needed premium till it was time to pay. I would say if you have small stocks and more than just a W2 just go visit your local tax person. Turbo tax is not worth the extra money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on March 11, 2025
Posted by: itstaxdayagain
from baytown
Very easy to use and follow. Questions are usually answered quickly
Written by a customer while visiting turbotax.intuit.com