Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Very Disappointed!!
on February 8, 2026
Posted by: SherrD
from Indiana
This was a lot more difficult then using the desk top version!!! My laptop did not have windows 11 and is too old to get it without upgrading my hardware. I think it's wrong to not offer the 2025 desk top version for windows 10 as well as 11. I have used Turbo tax since it came out and I was very disappointed in this years filling and the amont of extreme distress it caused me. I will explore other options before purchasing your product again!!! Very disappointed!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Customer support and experts!
on February 8, 2026
Posted by: TonyViper
from Nc
Great customer support. Cassandra was amazing and helped me get my returns!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Stress Free Filing
on February 8, 2026
Posted by: JJ of FB
from California
I was nervous at first because I am not computer confident, but this was user friendly with guiding steps, and a question box if I needed help. I did, and the answers were easy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too much fee charge
on February 8, 2026
Posted by: High fee charge
from TX
Why I have to pay for another fee $40, and $109 for Turbo tax even I bought Turbo Tax premium. Too much fee charged.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent tax software
on February 8, 2026
Posted by: MSuresh
from PA
Software is so easy to use. It continues to be a great product and have been using it for years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nickel & Dime you to death
on February 8, 2026
Posted by: DB99999999999
from Arizona
Constant attempt to upsell; failure to disclose extra fee for direct deposit and state return filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use, Max Refund!
on February 8, 2026
Posted by: james077
from Florida
Easy to use, accurate, did it right from my phone!
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is disappointing
on February 8, 2026
Posted by: Taichi75
from Oh, ohio
Wouldn’t let me enter my drivers liscense. Kept saying the issue and expiration date weren’t valid. Gave up and lied that I didn’t have any valid I’d so my return could be transmitted. Doesn’t inspire much faith in the program, won’t be using it again.
Written by a customer while visiting turbotax.intuit.com