Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,600 Reviews)
Rating breakdown 49,600 reviews
5 Stars
36,146
4 Stars
6,018
3 Stars
2,813
2 Stars
1,794
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
First time user - Pleasantly surprised
on March 9, 2025
Posted by: Danielsoftheworld
from Nashville TN
Pretty good. Explanations were provided for every interaction. It auto-saved the information which was very nice.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on March 9, 2025
Posted by: tonitonitone
I have been using Turbo Tax for a few years now. I love it! It walks me through, very easy to folllow. I feel safe knowing that my taxes are being done properly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online version is good, but WAY TOO EXPENSIVE
on March 9, 2025
Posted by: VERY EXPENSIVE Turbotax
The online version is easy to use and works better than the desktop version. Yet the price is WAY too high because online version should be a lot cheaper than desktop version due to the saved distribution cost on INTUIT's end and INTUIT should lower the price of the online version a lot more to promote and attract customers to switch from desktop to online like myself.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
No Depreciation Schedules Provided
on March 9, 2025
Posted by: WEA2025
from Fort Lauderdale, FL
TurboTax does not provide depreciation worksheets for rental property and depreciable assets, which is a glaring omission. TurboTax has that information because it continues to calculate depreciation based on the information you provided when the asset was first put into service, but it is hidden from view and there's nothing available to print out, either for your own files or, heaven forbid, if you get audited. It's also rather murky when trying to work through the Form 1116. You just have to know the answers or slog through the IRS instructions to figure out if the situation applies to you. Other than that, TurboTax is good for uncomplicated (or mildly complicated) returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not a good sytem
on March 9, 2025
Posted by: Notmisterbytes2protonme
Your system couldn't separate spouses state returns so I paid extra to pay the state tax for my spouse because it combined our incomes. I'm a resident of Texas and stationed in a different state so I don't have a state tax but my wife works in the stationed state that does and she's a resident there. So your system combined out incomes. Your fix was to have me make a second account and to file the state separately. That's not a good fix.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Efficient with some improvements needed
on March 9, 2025
Posted by: MaryRamon
from Gilroy, CA
Overall, using turbotax is way easier than doing taxes by hand. However, it was hard to go back to certain sections to edit your answer, it would keep skipping that question if you had filled it out once and the search tool didn't always help us get back to that question. The search tool is extremely helpful for most questions though.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2024 Taxes
on March 9, 2025
Posted by: RTAX2024
from Lees Summit MO
Ease of Use. I did not like the fact that you charged me an extra 60 dollars for use of entry of a 1099-B form which I accidentally selected but was not able to revert the cost back to the $69 advertised.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awsome
on March 9, 2025
Posted by: Bandit3138
Always been super easy to file with Turbo Tax, never been let down.
Written by a customer while visiting turbotax.intuit.com