Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,600 Reviews)
Rating breakdown 49,600 reviews
5 Stars
36,146
4 Stars
6,018
3 Stars
2,813
2 Stars
1,794
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbo Tax is Flawed
on March 7, 2025
Posted by: DonC2
from Pennsylvania
I spent about 2 hours on the phone with Myla (?) when my Federal return was first rejected because of an error detected in one or more EIN's. A review of the screens for each of them revealed they had been properly formatted (xx-xxxxxxx) but the IRS notice listed each of them as xxxxxxxxx. The Federal rejection resulted in my PA return also being rejected. Unfortunately, Myla didn't have a specific answer for the issue so ultimately we proceed to re-enter each of them again, refiled and both returns were rejected again.
I finally decided to file by mail because I couldn't get an answer to why the screen entries showed the proper 9-digit format but the IRS rejected the return listing each of the !099-R's as lacking the hyphen symbol between the first two numbers and the subsequent seven numbers.
As a result, after using Turbo Tax for as long as I can remember, I have serious doubts that I will ever use it again particularly because if e-filing doesn't work I have lost one of the major benefits of using Turbo Tax. (Having paid extra to file with Pennsylvania and not being able to do so, I assume that I should be refunded that additional amount.)
Finally, I found the new format this year to be extremely frustrating compared to last year when you could go directly to the section you were trying to reach.
I finally decided to file by mail because I couldn't get an answer to why the screen entries showed the proper 9-digit format but the IRS rejected the return listing each of the !099-R's as lacking the hyphen symbol between the first two numbers and the subsequent seven numbers.
As a result, after using Turbo Tax for as long as I can remember, I have serious doubts that I will ever use it again particularly because if e-filing doesn't work I have lost one of the major benefits of using Turbo Tax. (Having paid extra to file with Pennsylvania and not being able to do so, I assume that I should be refunded that additional amount.)
Finally, I found the new format this year to be extremely frustrating compared to last year when you could go directly to the section you were trying to reach.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Dope!
on March 7, 2025
Posted by: Parker1991
from Greenville, NC
My first time using turbo tax and I feel it helped 100% completely!
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on March 7, 2025
Posted by: Anonymous
easy to navigate and very helpful tips! i will use Turbo Tax again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy peasy, lemon squeezy.
on March 7, 2025
Posted by: LesleyMcD
from Texas
TurboTax takes the guesswork out of doing your taxes. With the step-by-step guides and the ease of importing your information, it simplifies a complex task and gives you confidence in your filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 7, 2025
Posted by: kallmehollywood
from Jacksonville, FL
Easy to use. I like that my info is stored and I can look back on it.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Took two passes...
on March 7, 2025
Posted by: HIH56
from Massachusetts
I had my financial advisor reviewed my tax return. There was a mistake in my individual income - no Schedule 1 was included. Not sure if it was me or Turbo Tax. Apparently I had already 'file' in TT, but I hadn't meant to. First issue w/ TT that I can remember. On line support was both courteous and effective.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Filing
on March 7, 2025
Posted by: Flex88
from FL
Plenty of tools and an intuitive UI design that's easy and friendly to use to get it done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Improve the error checking and correction methods
on March 7, 2025
Posted by: tpunyko
from mn
I found the 1099 upload via photo method fraught with errors. Turbo Tax filled in numbers where there weren't any on the actual form. Also it created mismatches between the state of the payer and the zip code. We could only later edit the zip code but not the state. If you are going to run error checking, allow the customer to edit ALL of the fields in the 1099 payer document, not just the zip code.
Written by a customer while visiting turbotax.intuit.com