Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Indication that I did not e-file my 2024 taxes
on February 8, 2026
Posted by: MongoJeff
from CA
TurboTax did not think I e-filed last year. However, I did and paid the balance in taxes. To continue with the e-file process, I had to lie by selecting "Printed and manually submitted forms".
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Trouble free
on February 8, 2026
Posted by: Ms MojoJojo
from FL
Been using the for 15 years and always helpful and seamless service. Never had any issues.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on February 8, 2026
Posted by: HOLOW
from Farmington NM
Turbo tax has been great I use it every year. I would recommend it to anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my favorite do it yourself.
on February 8, 2026
Posted by: Donna2011
from Tennessee
It is easy by yourself but always reassuring that there are professionals there for help at any time you may need it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product but could be better
on February 8, 2026
Posted by: syqiu
from MD
Overall, the experience is great, but I do have two observations; 1) you don't accept the PDF file to import the previous year tax return, why is that? All the information is available on PDF file. 2) you can upload my W-2 form from my camera shot, but you still ask me to manually enter my personal information when you cannot read previous year PDF file tax return. You could have just use W-2 form to auto-fill my personal information.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great app
on February 8, 2026
Posted by: Anonymous
from Georgia
Excellent software and support Always search for extra deductions and credits and reliable follow up support
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on February 8, 2026
Posted by: kacee3759
from WA
I've used TurboTax for as long as I can remember. Love that it keeps track of last years info and saves me from entering that info.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turboTax is awesome.
on February 8, 2026
Posted by: Furbious
from Oklahoma
Was a little intimidated at first. It is easier than before. Was quick and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com