Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbo tax is far from awesome
on February 9, 2026
Posted by: Ridiculously awfully
from NC
Everything was just confusing and the forms were difficult to enter. The retirement form was not listed. My bank doesn't transmit. I had to take a picture and upload. This whole process was time consuming and not necessary. Have been doing my taxes for forty years and this was excruciating as long hand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX IS GREAT IT ASKS ME ALL THE QUESTIONS
on February 9, 2026
Posted by: LORETTA ROSE
from FLORIDA, FL
I PURCHASD TURBO TAX BUT FOUND OUT I WAS ABLE TO USE IT FREE, SOOOOO I AM GOING TO REQUEST A REFUND FOR WHAT I PAID. I HAD A LOT OF TROUBLE TRYING TO DOWNLOAD MY PURCHASED COPY AND SEARCHED FOR HELP. THAT IS WHERE I FOUND I COULD FILE FREE.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Love Turbotax
on February 9, 2026
Posted by: Ckbrew
from Fl
Except for some dumb questions I am sure the Fed makes them ask Turbotax is the way to go for filing taxes.
Easy to navigate and one and done. Love it!
Easy to navigate and one and done. Love it!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be more intuitive
on February 9, 2026
Posted by: DanielSis
from MN
This is the first time I used the online version of Turbo tax because it was indicated to me that my computer didn't meet requirements. I didn't think it was as intuitive as the version I used on my computer in previous years. At one point I was asked to take my 2024 MN tax times 110% but there were no instructions on what I should do with the determined total.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Using forever
on February 9, 2026
Posted by: Big Ally
from Minnesota
I’ve been using Turbo Tax since I was 20 years old, which is like 41 years I love it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax was Awesome - now not so much!!!
on February 9, 2026
Posted by: ShelaB
from Maryland
I am not understanding why it says that I didn't file a return with Turbo Tax last year when I use this system for the last 20 years. In addition, sometimes I think you add in hidden fees. Next year I am using USA Free Tax Returns.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as user friendly
on February 9, 2026
Posted by: gay1234
from 824 Cleveland Road West
Not quite as user friendly as in the past. Harder to go in and add info.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on February 9, 2026
Posted by: Rachel Rouse12
from Minnesota
Great! Glad I used this service. Fast and easy. Yes!
Written by a customer while visiting turbotax.intuit.com