Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,603 Reviews)
Rating breakdown 49,603 reviews
5 Stars
36,147
4 Stars
6,019
3 Stars
2,813
2 Stars
1,795
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
GLAD THERE IS TURBOTAX
on March 2, 2025
Posted by: MCDEEANDK
LITTLE CONFUSING OTHERWISE IT ALL WENT FINE. WILL USE AGAIN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great
on March 2, 2025
Posted by: Lori 64
from Chehalis Washington
I like using Turbo Tax. I have used it for years. I spoke to two turbo tax experts and they were both great to work with. I have to say i am not a great fan of the new format where you dont enter two married peoples info separately. I has always been easy but this year was a little confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst
on March 2, 2025
Posted by: GreatBritain
Very bad, a lot of inaccuracies, looping, uncertainties, glitches,inconsistencies, incompatibilities with browsers
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax online filing is easy and efficient
on March 2, 2025
Posted by: mld2468
from San Diego, CA
Filed without assistance. The process is extremely easy and streamlined.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the best
on March 2, 2025
Posted by: Art25389
from CA
straightforward! I like that my information is stored and secured for the next time around. It makes it fast and convenient to log in and easily update a couple of sections and done! I also like the new "snap" feature that allows me to take a quick shot of my forms and directly upload them to my Turbo Tax.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Less user friendly every year
on March 2, 2025
Posted by: Virginia130
from Fairfax County, Virginia
TurboTax has become less user-friendly every year. I like to see the forms actually being filed before I file. FInding the download page is way too far into the process and way to obscure. I would like to see a Schedule A data as I submitted so I can verify it in total- NOT the piecemeal, spoon fed data that Turbo Tax insists upon. I want to see the actual forms as they are being prepared -- not the completed sheets at the very end of the long process. What happened to having a Selection bar that includes seeing the forms in process? Complete with easy printing and viewing of other forms.
Your money-grubbing multi-fee payment structure has become an annoyance.
You lost my 2023 1040-S and are blaming me for "losing" it. And I can't get rid of the stupid page --- where I should be able to peruse my 2024 Return in-progress. It is well documented that I used TT to prepare and file my 2023 returns. I believed that you had resolved a two-user ID issue (old UserID hasn't been used in many years). But it is still there and TT still insists on being stupid about it.
I spent more time screwing around with log-on processes of TurboTax and other Financial institutions than actually doing anything useful. Everything is a lot less friendly than in the past. Your feedback loops are pretty useless to the user who simply wants a broader view - broader than the insistent hand-holding approach.
Your money-grubbing multi-fee payment structure has become an annoyance.
You lost my 2023 1040-S and are blaming me for "losing" it. And I can't get rid of the stupid page --- where I should be able to peruse my 2024 Return in-progress. It is well documented that I used TT to prepare and file my 2023 returns. I believed that you had resolved a two-user ID issue (old UserID hasn't been used in many years). But it is still there and TT still insists on being stupid about it.
I spent more time screwing around with log-on processes of TurboTax and other Financial institutions than actually doing anything useful. Everything is a lot less friendly than in the past. Your feedback loops are pretty useless to the user who simply wants a broader view - broader than the insistent hand-holding approach.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax has it all!
on March 2, 2025
Posted by: Ron Pat
The new tool of connect to all financial systems was very convenient and easy to use. The step-by-step guide made it even easier to file the return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
FAST PROCESS
on March 2, 2025
Posted by: TieuDonald
from sacramento, ca
Easy and super fast process when filing my tax return.
Written by a customer while visiting turbotax.intuit.com